Clinical Coordinator

About the Role

Help ensure patients receive the coordinated, compassionate care they deserve. As a Physician Services Clinical Coordinator, you'll serve as the central point of connection between providers, patients, caregivers, and healthcare partners, helping navigate complex healthcare needs and ensuring care plans are carried out smoothly and efficiently. Through thoughtful coordination, communication, and follow-through, you'll help create a seamless care experience for elderly and medically complex patients.

This role is ideal for someone who thrives on organization, problem-solving, and building meaningful relationships while finding purpose in supporting patients and families. You'll coordinate services, manage provider orders, facilitate communication between care teams, support patient follow-up, and connect patients with the resources needed to support their health and well-being. Your attention to detail, proactive approach, and commitment to exceptional service will directly contribute to continuity of care, strong provider partnerships, and the delivery of high-quality, patient-centered healthcare.

Location

Home Office:

Hours

Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

High school diploma or GED

CENA certification, MA certification, or equivalent work experience

Minimum 1 year of experience in medical field or medical office setting

Strong grasp of medical terminology

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Reliable transportation with valid automobile insurance

Preferred Qualifications

Associate's degree

Experience with geriatric population and/or caregivers

Previous experience in care coordination or medical office management

Essential Skills

Excellent verbal and written communication abilities

Exceptional organizational and time management skills

Strong problem-solving skills with creative thinking

Ability to work well under stress and in urgent situations

Professional communication skills across all organizational levels

Understanding of communication barriers (hearing loss, cognitive impairment)

Ability to triage and prioritize effectively

Customer service orientation with empathy for elderly patients

Pay Range

$18 — $21 USD

How We Care for You

Mileage Reimbursement

Minimum of 3 Weeks Paid Time Off for Full Time

Part Time/Per Diem also accrue Paid Time Off

Medical, Dental, and Vision Insurance

HSA and FSA options including Dependent Care

Company paid Short Term Disability

Company paid Life Insurance

401(k) with Employer Match

Pet Insurance

ID and Fraud Protection

And more...

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.