Clinical Manager, NICU/Paediatrics

Job Category: Leadership

Hospital Location: Newmarket ON

Job Type: Permanent, Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $69.20 - $82.26

Why Join Our Team?

A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

Hybrid, virtual, and in-person working environment (where applicable).

Progressive health and dental benefit plans.

HOOPP pension plan with employer and employee premium sharing.

Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Patient Care Manager, NICU, Paediatrics and Ambulatory Children's Services, as a member of the Maternal Child Program leadership team at Southlake Regional Health Centre, is accountable for the operational, clinical, quality, financial, people, and strategic leadership of Neonatal Intensive Care, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient and community-facing children's services.

The Manager provides leadership and oversight for the delivery of safe, high-quality, evidence-informed, patient- and family-centred care across inpatient and outpatient settings. The role is responsible for ensuring clinical excellence, operational efficiency, staff engagement, quality improvement, patient flow, fiscal stewardship, risk management, regulatory compliance, interprofessional collaboration, and achievement of organizational priorities.

• Working in partnership with physician leaders, advanced practice professionals, educators, allied health
• professionals, and community partners, the Manager fosters a culture of accountability, innovation, continuous improvement, professional practice, and exceptional patient and family experiences.

• The Manager is responsible for the coordination and direction of all patient care, staffing, human resource, quality, safety, operational and administrative activities within the assigned program areas, ensuring alignment with organizational strategic priorities, accreditation standards, and provincial best practices.
• What you will be doing:

Clinical & Professional Practice Leadership

Provides overall clinical leadership for NICU, Inpatient Paediatrics, Paediatric Ambulatory Clinics, and associated outpatient services.

Ensures the delivery of evidence-based, family-centred care that promotes optimal patient outcomes and experiences.

Monitors quality indicators, patient outcomes, infection prevention and control standards, patient safety events, and patient experience metrics.

Supports the implementation, evaluation, and sustainability of best practices, clinical pathways, standards of care, and quality improvement initiatives.

Collaborates with physician leaders, clinical educators, advanced practice nurses, and interprofessional teams to advance clinical excellence.

Ensures compliance with professional, legislative, accreditation, and organizational standards.

Supports research, scholarship, innovation, and knowledge translation activities within the program.

Operations & Patient Flow

Accountable for day-to-day operations of inpatient and ambulatory paediatric services.

Leads strategies to optimize patient flow, length of stay, capacity management, access to care, clinic utilization, and resource allocation.

Oversees scheduling, staffing models, workload management, and operational planning.

Collaborates with internal and external partners to support smooth transitions of care across the continuum.

Participates in emergency preparedness, surge planning, and business continuity initiatives.

Human Resources & People Leadership

Provides leadership, mentorship, coaching, performance management, and professional development for clinical and non-clinical staff.

Fosters a positive, inclusive, respectful, and psychologically safe work environment.

Manages recruitment, onboarding, retention, succession planning, attendance support, labour relations, and employee engagement initiatives.

Supports staff development through performance reviews, education planning, competency assessment, and leadership development opportunities.

Works collaboratively with Human Resources and union partners to address employee relations issues and collective agreement administration.

Quality, Patient Safety & Risk Management

Promotes a culture of safety, accountability, and continuous quality improvement.

Investigates and follows up on critical incidents, patient safety events, complaints, and risk issues.

Leads quality improvement initiatives and monitors program performance against established indicators and benchmarks.

Ensures compliance with Accreditation Canada standards, legislation, health and safety requirements, and hospital policies.

Utilizes data and analytics to identify improvement opportunities and drive measurable outcomes.

Financial & Resource Stewardship

Accountable for fiscal management, budget planning, monitoring, forecasting, and resource utilization within program areas.

Ensures effective stewardship of financial, human, and material resources.

Identifies opportunities for operational efficiencies and value-based care delivery.

Participates in capital planning, equipment acquisition, and program growth initiatives.

Program Development & Strategic Leadership

Contributes to strategic planning, program development, and implementation of organizational priorities.

Leads change management initiatives and supports transformational projects.

Establishes and maintains collaborative relationships with community agencies, regional programs, academic partners, and tertiary care centres.

Supports development of new models of care, ambulatory services, and regional partnerships.

Represents the program on organizational committees, regional networks, and working groups as required.

Ambulatory and Outpatient Services

Provides operational and clinical oversight for paediatric specialty clinics and ambulatory services.

Ensures efficient clinic operations, access management, referral pathways, patient scheduling, and service coordination.

Collaborates with community providers and referral partners to improve continuity and coordination of care.

Supports program growth, service development, and patient-centred care delivery across outpatient settings.

What you bring:

• •Current Certificate of Registration in good standing with the College of Nurses of Ontario (CNO).
• •Bachelor of Science in Nursing (BScN) required; master’s degree in nursing, Health Administration, Business Administration, or related discipline preferred.
• •Relevant specialty certification in Neonatal, Paediatric, Leadership, Quality, or Healthcare Management considered an asset.
• •Professional memberships with CNO, RNAO and relevant specialty organizations preferred.
• •Minimum five (5) years of progressive clinical leadership experience in NICU, Paediatric, Children's Health, Ambulatory Care settings Or Women’s/Infants health preferred
• •Demonstrated expertise in neonatal and paediatric clinical practice, quality improvement, patient safety, and program operations.
• •Strong knowledge of the Regulated Health Professions Act (RHPA), Excellent Care for All Act, Occupational Health and Safety Act, Public Hospitals Act, and relevant healthcare legislation.
• •Demonstrated experience managing inpatient and outpatient clinical services.
• •Proven ability to lead interdisciplinary teams in a complex health-care environment.
• •Experience with budgeting, financial management, workload planning, and resource allocation.
• •Experience managing labour relations, performance management, attendance support programs, and employee engagement i