Defy Medical

Clinical Support Specialist

Tampa, Florida, Remote

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: Remote-friendly
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Must be a Florida resident to apply.

What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.

Responsibilities

Processing orders

Phone triage patients throughout the country via telemedicine

Walking patients through administering injections to themselves

Take incoming calls in med staff queue

Complete letter of medical necessities, travel letters

Communicating via email/phone with providers, patients, and staff

Assist patients with ordering products

Sending C/O through Med portal

Explaining treatment procedures to patients and providing follow up education

Handle high volume outbound and inbound calls

Multitasking skills through EMR, Med queue, and other systems

Phone and email etiquette

Qualifications

Proficient in medical terminology

1 + years' experience in healthcare setting required

Associate degree preferred but not required

Pharmaceutical experience encouraged

1+ years of experience in a Healthcare setting

Excellent interpersonal and communication skills via email and verbal

Proficient in computer skills (Outlook/Microsoft) and EMR systems

Multitasking and system navigation skills

Coachable and a team player

Shifts Available (Training is 4-6 weeks from 8:00am-4:45pm.)

Monday-Friday 12:00pm-8:45pm

Monday-Friday 12:15-9:00pm

Compensation: starting $18.50/hr (not negotiable)

Benefits

PTO

Paid Holidays

Medical

Dental

Health insurance

Employee Discount on services

*Benefits are subject to change at any time

Original posting on Defy Medical's site ↗

Listed on hirly, a job board. hirly is not the employer: Defy Medical is hiring for this role.

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