Cloud Operations Team Lead

The Cloud Operations Team Lead is responsible for leading the team charged with building, supporting, and maintaining the E nterprise IT automation toolkit, supporting services, and other processes used within our CI/CD , DevOps , and Infrastructure as Code managed environments. The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, all database environments , and support for business AI, business intelligence, and data engineering services. These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.

Job Description

Team Lead

Provide supervision to a team of 3 Automation and Platform Services team staff

O versee all work done by the team including being accountable for quality and timeliness of delivery

Plan and schedule the team resources

Perform hiring and staff onboarding

Support staff professional development and training

Conduct formalized annual reviews as well as ongoing performance reviews and goal settings with staff

Motivate staff to meet goals set by strategic initiatives as well as normal workload

Insure employees are adhering to institutional policies, taking appropriate action, verbal and written to improve employee performance

Provide input into merit-based salary adjustments,

Automation services

Develop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting· Configuration management and workflow

Develop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processes

Consult with developers, application , and system administrators in planning needs

Develop automation for system and application maintenance, configuration, performance monitoring, and security testing

Document all processes, procedures, and services

Maintain system monitoring of performance, availability, and scalability

Platform Services

Provide integration services for private and public cloud hosting platforms.

Provide support for issues that arise with hosting, application hosting, and server applications

Develop DevOps, CI/CD, and Configuration Management processes

Develop and service deployment pipelines, in collaboration with development staff, application Administration staff, system administration staff

Follow all established incident and problem management practices.

Continuous Improvement

Research and technically assess new web application , development operations, and continuous integration technologies for service development, support, and process improvement.,

General Support

Provide morning, evening, and weekend coverage for time critical events, addressing production issues, or other changes.

Oversee staffing, resource planning, performance, professional development, and policy compliance, while ensuring high-quality, timely delivery aligned with strategic priorities.

Other duties as assigned.

Minimum Requir e ments

Bachelor’s degree and two years of experience in information technology field, Associate’s and four years, or combination of education and experience equal to six years

Linux/Apache/MySQL/PHP (LAMP) system administration

Apache Tomcat or similar experience

Familiarity working in VMware virtualization environments, Azure, AWS , and other relevant public cloud hosting environment

Scripting with common script and development languages (Python, PHP, Bash, PowerShell, etc.)

Application/System performance tuning, troubleshooting and monitoring

Ability to learn and adapt to new technologies on a near constant basis· Development Operations (DevOps) experience

Continuous Integration and Continuous Deployment (CI/CD) experience

Experience with container orchestration (Docker, Docker Engine, Kubernetes, etc. )

Experience with configuration management tools (Salt, Puppet, Systems Center Configuration Manager)

Experience with Application Programing Interface (API)

Experience, exposure, or knowledge of Site Reliability Engineering and its practices

Documentation and knowledge sharing abilities

Preferred Qualifications

Understanding of Drupal CMS development (internals, themes, modules etc )

Understanding of TCP/IP Networking, Virtualization (VMWare) and system hardware.

Understanding of other database systems (Oracle, SQL Server)

Knowledge of system and application security threats and countermeasures

Knowledge of authentication and authorization via LDAP or Active Directory

Familiarity with ITIL/IT Service Management practices

Customer focused and able to present a positive outlook within the team and to end customers

Highly self-motivated yet works well within a team

Highly accountable and works well within a project-driven organization

Result and detail-oriented and ability to work simultaneously on multiple projects

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

Resume/CV

Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$69,560.00 - $124,580.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham