Cloud Services Operations Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Cloud Technical Track is responsible to execute the technical deliverables of the PTC Cloud delivery functions and create innovation for the PTC Cloud Portfolio Solutions. Members of the Cloud Technical Track combine strong PTC product knowledge and Public Cloud expertise and security standards to meet or exceed customer expectations.

Experience Required : 2-4 years.

Roles & Responsibilities:

Install / Deploy :

Resolves issues independently and demonstrates ability to install PTC Application Software and its supporting approved 3rd Party Software (for example COGNOS, Solid Works, Intellicus, Kettle etc.) Exhibits independence and though leadership when installing customer change packages. Validates the compatibility of PTC Application and its supporting 3rd Party Software.

Configure/Maintain :

Exhibits independence in the resolution of issues and makes decisions pertaining to the configuration of PTC Applications and its supporting 3rd party software to optimize performance by exhibiting independence for resolution of issues and proactively making configuration changes. Obtains experience from on the job training and shadowing to rehost or refresh environments (data and application configuration) from target to source environments. Learns how to setup and configure LDAP and SSO.

Upgrade:

Exhibits independence in resolution of issues and makes decisions pertaining to the execution of documented upgrade procedures for PTC applications using PTC upgrade tools. Exhibits independence in the resolution of issues and make decisions around the execution plan to remediate issues encountered during upgrades.

Cloud Experience :

Acquires knowledge of major public Cloud provider capabilities (AWS, Azure, Google).

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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