Cloud Solution Architect – Exchange Server & Hybrid Messaging

Job Title:

Cloud Solution Architect – Exchange Server & Hybrid Messaging

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures. We are looking for a Cloud Solution Architect with deep expertise in Microsoft Exchange Server and hybrid messaging to support enterprise, public sector and regulated customers in Sweden and the Nordics.

This is a customer-facing role responsible for assessing, designing, operating and recovering on-premises and hybrid Exchange environments, acting as a trusted technical advisor, and executing repeatable Exchange engagements. This position is Exchange Server (expert level), Active Directory and Exchange Online Administration and Governance are all mandatory skills.

Key Responsibilities:

1. Exchange Architecture & Modernization

Design, assess and optimize Exchange Server organizations, including Database Availability Groups (DAG), transport, client access, namespaces and certificates.

Plan and support Exchange hybrid configurations and migrations from Exchange Server to Exchange Online.

Guide customers on Exchange Server lifecycle, upgrades (including Exchange Server Subscription Edition) and decommissioning of on-premises infrastructure.

Administer and govern Exchange Online in hybrid and cloud-only tenants: roles and permissions, mailbox and retention policies, and coexistence with Exchange Server.

2. Customer Delivery & Execution

Lead end-to-end delivery of Unified/EDE engagements, including Offline Assessment for Exchange Server, Exchange Recovery Execution Service (ExRES) – Foundation and Onboarding Accelerator – Deployment and Migration Assistance for Exchange Server.

Deliver On-Demand Assessment – Exchange Server, RAP as a Service for Exchange Server and RAP as a Service PLUS for Exchange engagements.

Troubleshoot complex mail flow, client connectivity, DAG/replication, performance and Active Directory integration issues.

Deliver high-quality, repeatable engagements with clear findings, remediation plans and reports.

3. Exchange Backup, Recovery & Resilience

Design and validate Exchange backup and restore strategies (database backup, single-item and mailbox recovery, recovery databases).

Plan and execute Exchange server and database recovery, including DAG failover/switchover and site resilience.

Support business continuity, disaster recovery and recovery after security incidents (ExRES).

4. Trusted Advisor & Stakeholder Management

Act as a trusted technical advisor for customers, CSAMs, SDMs and internal stakeholders.

Translate business, compliance and security requirements into practical messaging architecture.

Communicate clearly with technical teams and customer decision makers, in English and Swedish.

5. Security & Governance

Drive security hardening of Exchange Server (patching, Extended Protection, TLS, admin role separation) and its Windows Server platform.

Advise on Exchange Online administration and governance, retention and compliance settings in hybrid environments.

Harden and maintain the Active Directory foundation that Exchange depends on (schema, permissions, privileged groups, Group Policy).

6. Collaboration & Knowledge Sharing

Collaborate with CSAMs, partners, engineering teams and CSA communities to deliver customer outcomes.

Contribute to reusable assets, delivery IP and best practices for Exchange and hybrid messaging.

Share knowledge within the Nordic pod to keep Exchange depth in the team after transition.

Required Technical Skills:

Target Skill Set (required)

All three of the following CSA GD taxonomy skills are mandatory. Exchange Server is required at expert level; Active Directory and Exchange Online Administration and Governance are required at a strong hands-on delivery level. For every technology, the candidate is expected to cover backup and recovery as well as design, operations and troubleshooting.

Mandatory skills (all three required):

Exchange Server – expert level: architecture, DAG, transport, client access, certificates, upgrades and troubleshooting; database backup and restore, recovery databases, DAG/site failover and server recovery.

Active Directory – strong hands-on level: AD DS design and operations, schema/forest preparation for Exchange, DNS, Group Policy, permissions and troubleshooting; system-state backup, AD object restore and forest recovery.

Exchange Online Administration and Governance – strong hands-on level: Exchange hybrid configuration, mailbox migration, EXO administration, roles and permissions, retention and governance policies; mailbox and item recovery in Exchange Online.

Core Must-have Skil ls: strong on-premises and hybrid Exchange experience is a must

Mandatory: expert-level Exchange Server, including design, operations, troubleshooting, backup and recovery.

Mandatory: strong hands-on Active Directory experience in Exchange environments, including troubleshooting, backup and recovery.

Mandatory: strong hands-on Exchange Online Administration and Governance, including hybrid deployment and migration from Exchange Server to Exchange Online.

And:

Proven experience planning and executing backup, restore and disaster recovery for Exchange and Active Directory.

Ability to operate confidently across on-premises, hybrid and cloud messaging environments.

Additional Skills – Strongly Preferred

Windows Server and Windows Server Failover Clustering – platform for Exchange servers and DAG; server backup and recovery.

Performance and Troubleshooting – Exchange and Windows performance analysis.

PowerShell scripting and automation for Exchange and Active Directory operations and reporting.

Better to Have

Networking (load balancing, firewalling and DNS for messaging), Windows Server File Services.

Azure DevOps (ADO).

Exchange Online Protection and Exchange Online Security and Compliance.

Experience with Government / public sector customers.

Delivery Accreditations

Active accreditation (or readiness to accredit within the first [XXX] months) in: Offline Assessment for Exchange Server; Exchange Recovery Execution Service (ExRES) – Foundation; On-Demand Assessment – Exchange Server (Onsite / Remote Engineer); RAP as a Se