Club Experience Concierge

Description

Together, We're More.

Make the welcome personal. Make the details seamless. Make the experience unforgettable.

Do you notice the little things that make someone feel truly cared for? Can you pair a warm welcome with impeccable follow-through? At Loraloma, we’re looking for a Club Experience Concierge who brings genuine care, thoughtful creativity, and exceptional organization to every member interaction. From a new member’s first welcome to a beautifully coordinated event or overnight stay, you’ll help turn everyday moments into meaningful connections.

• How You’ll Make an Impact
• •Welcome members, resolve requests through completion, and answer the Club’s main telephone line.
• •Support new-member onboarding and coordinate Saddlebrook overnight stays, itineraries, and personalized assistance.
• •Partner with Club Operations, Food & Beverage, and vendors on event timelines, banquet event orders, setup, décor, entertainment, rentals, and staffing.
• •Provide weekly Marketing content, staff updates, event calendars, and event photo highlights.
• •Maintain accurate, confidential member profiles, preferences, contact information, and special occasions across Club platforms.
• •Coordinate bookings, payments, invoices, and documentation with vendors and Accounting; uphold safety and service standards.

If you believe unreasonable hospitality is personal and that the smallest details can make the biggest difference, we’d love to hear from you. Apply for the Club Experience Concierge role and help bring the Areté standard of excellence to life at Loraloma Club.

Requirements

What You’ll Bring

Two or more years in luxury hospitality, private clubs, member services, guest relations, event coordination, or a comparable service-focused setting.

High school diploma or equivalent required; associate or bachelor’s degree in hospitality, communications, marketing, business, or a related field preferred.

Exceptional interpersonal, written, and verbal communication skills, with a polished and service oriented presence.

Unreasonable Hospitality, Warm, professional communication, excellent organization, attention to detail, sound judgment.

Discretion with confidential information and collaborative approach to working with operational teams and external partners.

Event coordination, detail event documentation and vendor experience preferred.

Microsoft Office proficiency and confidence learning Club platforms. Clubessential experience preferred.

Availability to work a flexible schedule, including occasional evenings, weekends, and holidays based on events and member needs.