Cluster Manager

A. Cluster Warehouse Operations

• •Manage end-to-end warehouse operations across multiple locations covering inbound, storage, inventory, picking, packing, loading and dispatch.
• •Ensure adherence to company SOPs and standardized processes across all warehouses.
• •Monitor unloading, weighing, segregation, QC, GRN, barcoding, put-away, picking and dispatch activities.
• •Conduct regular warehouse visits, operational reviews and process audits.
• •Identify bottlenecks and drive timely corrective actions.
• •Ensure optimum warehouse capacity and space utilization.

B. Inventory Management

• •Drive inventory accuracy across all warehouses through WMS/ERP.
• •Monitor cycle counts, physical verification and stock audits.
• •Investigate and resolve shortages, excess, damages and inventory discrepancies.
• •Ensure proper material location management and traceability.
• •Monitor ageing and non-moving inventory and initiate corrective actions.

C. Fleet & Logistics Management

• •Manage fleet and transportation operations across the cluster.
• •Plan and optimize vehicle deployment based on volume, capacity, routes and TAT.
• •Drive route optimization and maximum vehicle utilization.
• •Coordinate with transporters for timely vehicle placement and dispatch.
• •Monitor vehicle utilization, turnaround time, route adherence and transportation cost.
• •Drive reduction in empty running, waiting time and avoidable transportation costs.
• •Ensure vehicle documentation, loading/unloading and safety compliance.

D. Reverse Logistics & E-Commerce

• •Manage reverse logistics including collection, transportation, receiving, segregation and disposition.
• •Monitor reverse logistics TAT and collection efficiency.
• •Optimize routes and transportation resources.
• •Coordinate with e-commerce and cross-functional teams for smooth execution.

E. E-Waste, EHS & Compliance

• •Ensure safe handling, segregation and storage of e-waste, lithium-ion batteries, electrical/electronic equipment and recyclable materials.
• •Ensure compliance with EHS guidelines, statutory requirements and company SOPs.
• •Drive 5S, housekeeping, safety and safe material-handling practices.
• •Conduct periodic safety and compliance audits across warehouses.

F. Manpower & Team Management

• •Plan and optimize manpower deployment across cluster warehouses.
• •Monitor productivity, attendance and manpower availability.
• •Lead, coach and develop Warehouse Managers / Warehouse In-charges.
• •Define performance targets and conduct periodic reviews.
• •Identify manpower gaps and coordinate with HR for timely recruitment.
• •Build second-line leadership and ensure business continuity.

G. Vendor & Transporter Management

• •Manage warehouse vendors, manpower agencies and transporters.
• •Monitor vendor performance against agreed KPIs/SLA.
• •Conduct periodic performance reviews and drive corrective actions.
• •Ensure vendor compliance with company policies, EHS and statutory requirements.
• •Support cost optimization and commercial initiatives.

H. Equipment & Infrastructure

• •Ensure availability and utilization of MHE, weighing machines, scanners, printers, racks, docks and other equipment.
• •Monitor preventive and breakdown maintenance.
• •Minimize equipment downtime.
• •Identify infrastructure requirements based on business growth and capacity.
• •Coordinate CAPEX/OPEX requirements with relevant stakeholders.