Cluster Manager

Job Title: Cluster Manager – L3 (3W Operations)

Location: Mumbai

Department: Ground Operations – Fleet (3W)

Employment Type: Full-Time

About Zypp Electric

Zypp Electric is India’s leading EV-as-a-Service platform, revolutionizing last-mile logistics with sustainable electric mobility solutions. With a rapidly expanding 3W fleet and strong presence across major cities, we are building a cleaner, smarter logistics ecosystem.

Role Overview

We are looking for a specialized and hands-on Cluster Manager – L3 (3W Operations) to manage and drive ground operations for our 3-wheeler fleet segment in Mumbai.

The ideal candidate must have prior experience in EV logistics / bike taxi / cargo operations , strong team handling capabilities, and deep understanding of on-ground fleet challenges. This is a high-ownership role requiring operational control, rider supervision, asset management, and performance optimization.

Key Responsibilities

Ground & Fleet Operations

Monitor, track, and supervise team leaders for rider sourcing and client deliveries.

Ensure smooth day-to-day 3W fleet operations across assigned hubs.

Drive high vehicle utilization through data-backed decision-making.

Ensure safety, security, and timely recovery of company vehicles when required.

Team Management

Manage and mentor team leaders (minimum 5+ direct reportees).

Prepare daily task rosters and track execution within timelines.

Conduct daily rider briefings to motivate and align teams with service standards and KPIs.

Track daily attendance and productivity of team leaders and riders.

Performance & Reporting

Track sourcing numbers, delivery metrics, utilization, and operational KPIs.

Maintain and update daily MIS using MS Excel / Google Sheets.

Take proactive decisions to improve operational efficiency and reduce downtime.

Coordination & Issue Resolution

Address rider grievances and operational bottlenecks.

Coordinate with client hubs and internal teams to ensure service quality.

Ensure compliance with safety and operational SOPs.

Requirements

Minimum 1 year of hands-on experience managing blue-collar workforce on ground.

Minimum 3 months of experience in Bike Taxi / Cargo / EV logistics businesses.

Experience in managing fleet ground operations, preferably in 3W / EV segment.

Must have handled a team with at least 5 direct reportees.

Strong knowledge of MS Excel / Google Sheets (data tracking & reporting).

Well-versed with Mumbai geography and local routes.

Strong written and verbal communication skills.

Ability to take ownership and work in a fast-paced environment.

Preferred Background

Experience in EV fleet operations

Exposure to last-mile logistics / e-commerce delivery

Local candidate from Mumbai

Why Join Zypp Electric?

Be part of India’s green mobility revolution

Work in a fast-growing EV logistics startup

High ownership role with strong growth opportunities

Drive impact in sustainable transportation