CM and Lessor Management Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages contract negotiations, compliance, and vendor performance, while coordinating with lessors and stakeholders to ensure effective execution and resolution of operational issues.

DUTIES AND RESPONSIBILITIES:

Work closely with Cluster Head (CH) and Territory Head (TH) to formulate plans and programs to ensure achievement of target and identify improvement opportunities to drive efficient team operations.

Schedule ILM vendor performance review with team leader towards delivery of required services according to the agreed scope and standards

Conduct vendor performance review (MORS , cadences) and discussion of process improvements with team leader of vendors to align the group objectives

Conduct thorough and regular monitoring and update on the status of the project with vendor partner

Handle special projects and other initiatives that support ILM operations

Conduct field audits to ensure consistency in vendor performance

Drives use of tools and compliance to ways of working

Ensures vendor manpower and other resources sufficient to support the target

Implement together with vendor partner ways of working towards solutioning of escalations via quick kill & end to end execution for a long term resolutions

Manage and provide assistance in the troubleshooting and resolving project issues concerns

Adhere to ways of means on how to save on operating costs

Processing of ELAS in Maximo

Review and endorsement of schedule of payment approval to PPM

Review and endorsement of returned contract for compliance to the vendor

Final approval of contract processed and submission to DMO (?)

Monitor aging of sites based on the milestone

Tracks progress and follow through issues/action steps monitoring

Meet with lessor, brgy, HOA, LGU demanding GT presence during negotiations

Coordination with support groups to ensure resolution of the issues such as access restriction, delayed or non-payment of lease, contract renewal or creation, amendment of contract, addendum to the contract, technical concerns

Resolve/process issues at the first level of escalations like change of payee, change bank details and advance lease payment requests

Ensure timely updates to lessors on ongoing cases are provided

Ensure timely updates to internal stakeholders on ongoing cases are provided

KPIs:

OPEX Variance for assigned region

Lease TCO for Renewal for the assigned region

Zero downtime for SRW Sites for the assigned region

Resolution of all Issue for the assigned region

Reduction of top 3 recurring lessor issues (in year target) for the assigned region

100% Timely Execution of Transactional and Relational NPS for the assigned region

TOP 3-5 DELIVERABLES:

Contract Administration

Vendor and Lessor Coordination

Performance Tracking and Reporting

Issue Resolution and Escalation Management

• Equal Opportunity Employer
• Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

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