Coat Check (550 Madison)

We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison.

Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

505 Madison is hosting an Open Call Hiring Event and we want to meet you! This is your chance to learn more about our team and culture.

DETAILS:

📍 Location: COTE Flatiron

16 W 22 St, New York, NY 10010.

• 📅 Date: Tuesday, September 29, 2026
• ⏰ Time: From 12:00pm to 2:00pm.

We're currently hiring Hosts & Coat Check Attendants to join our team.

• What to bring:
• – A copy of your resume (if you have one)
• – A great attitude and passion for hospitality

Feel free to arrive at any time between 12PM and 2:00PM . Kindly note that there may be a wait depending on when you arrive.

We can’t wait to meet you!

Coat Check is responsible for providing a seamless and professional guest experience by managing the secure handling, storage, and retrieval of personal belongings. This role ensures the coat check area remains clean, organized, and fully stocked, while delivering efficient and attentive service during all periods of operation. Coat Check supports overall guest satisfaction by maintaining a high standard of organization, cleanliness, and communication, and by assisting with adjacent guest areas and operational needs as directed by management.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

Completes all assigned side work related to opening and closing the coat check area and guest-facing facilities.

Maintains a clean, organized, and secure coat check area at all times.

Provides attentive and professional coat check service, assisting guests with coats, bags, luggage, umbrellas, and other personal items.

Accurately tags, stores, and retrieves guest belongings, ensuring items are handled with care and returned promptly.

Ensures all coat check supplies (tickets, tags, hangers, etc.) are fully stocked throughout service.

Maintains awareness of guest flow to provide efficient and timely service during peak periods.

Performs routine checks of guest areas adjacent to coat check, including restrooms, to ensure cleanliness and proper stocking of supplies.

Maintains restroom cleanliness as needed: restocks supplies, empties trash and hand towel bins, wipes down counters, and ensures fixtures are functioning properly.

Communicates any maintenance, cleanliness, or facility issues to management in a timely manner.

Maintains all tools and equipment required for the position in proper working condition.

Ensures guest belongings are stored in an orderly manner to allow for quick and accurate retrieval.

Reports to each scheduled shift on time, in proper uniform, and ready to work.

Assists with training new team members as assigned.

Supports other areas of the restaurant as directed by management.

Standards:

Upholds GHM's mission to delight our customers.

Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes.

Display knowledge of the 550 brand, culture, and product.

Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

Maintain professional and respectful behavior when in contact with customers, management, and teammates.

Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

Take care of all company property.

Maintain safety, cleanliness, and sanitation standards.

Comply with federal, state, and local laws and regulations.

Qualifications:

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

Must be reachable by email and able to communicate via phone as well.

Communicates information effectively and efficiently.

Excellent organizational skills and attention to detail.

Possesses a positive, results-oriented, team-player mentality.

Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

Ability to under pressure and maintain professionalism when working under stress.

Knowledge of workplace safety procedures and local Department of Health standards.

Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.

Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

Must be of legal age to serve alcohol.

Certification for responsible alcohol service or ability to obtain within 6 months.

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

Ability to execute steps of service in adherence with company policy.

Excellent interpersonal and customer service skills.

Excellent communication with management and teammates.

Ability to operate phones.

1+ years similar experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.

Lift and carry up to 50 pounds.

Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.

Frequently utilize the stairs, often while lifting and carrying heavy items.

Occasionally crouch and climb.

Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.

Withstand fluctuations in temperature within the work environment, from high heat to below freezing.

Handle heavy equipment and machinery.

• New York State’s Pay Transparency Law requires employers to include a range of pay for
• all advertised job, promotion, or transfer opportunities.

New York Pay Range

$20 — $20 USD

Benefits (with variation for full-time/part-time employment):

Structured, generous compensation for all positions

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account/Health Savings Account

Commuter Benefits

Referral Bonus Program

Career Advancement Opportunities

Employee Recognition Awards

Employee Dining Discounts

Paid Time Off

550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex