DSV - Global Transport and Logistics

COE Manager, GCM, Global Contract Logistics (m/f/d)

Essen, Ruhr, Nordrhein-Westfalen, Germany

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hirly's read of this role

Role family: Supply chain
Seniority: Lead / management
Country: DE
Work mode: On-site / unstated
First seen by hirly: 15 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Req Number: 130786 Arbeitszeitmodel: Vollzeit Division: DEU -
Schenker Aktiengesellschaft (Group) Stadt: Essen We are actively
searching for a CoE Manager, GCM (Global Customer Management) (m/f/d)
Your Benefits Financial Benefits: Capital-forming benefits, company
pension scheme, employee discounts, DSV employee card with a monthly
net credit, job bike, anniversary payments Health and Mobility:
Supplementary health insurance (depending on division), screen work
glasses, group accident insurance Onboarding: Extensive onboarding
with an individual training plan Team: A great, dedicated, and
motivated team, flat organizational structures, and an open working
atmosphere Variety: A diverse range of tasks with significant
decision-making freedom at a global player Flexibility: A modern
workplace including a transparent flexitime policy and the option to
work remotely Development: Regular training and development programs,
e‑learning offerings, and initiatives such as Talents@DSV to keep
your skills up to date. Tailored development programs are also
possible. Job Purpose: The Manager Center of Excellence provides
critical support to the Global, Regional and Local Customer, Data
Center, and Internal Account/Operations Team. Responsible for being
the liaison/direct link to the customer in shaping the strategic
direction of the CoE program landscape to deliver standards and
harmonization through effective program management and continuous
improvement. Start here. Go anywhere… Key Responsibilities: Manages
the GCM CoE activities to align CoE program development with
operations across Safety, Security, Sustainability, Quality, IT
Systems, & Training, CIP, Operations Excellence, Innovation, etc…
Responsible for driving and shaping CoE programs with a focus on
providing best-in-class service to the customer. Develop, align and
implement process & tools to improve business. Lead communication
strategy around CoE program scope to promote company strategy and
priorities Co-manage change management programs linked to the CoE
program scope that supports customer strategy. Identify, design, and
implement continuous improvement initiatives. Measure and report
impact. Collaborate with GCM Business Management to align overall
strategy, future growth and best approach for business growth and
sustainment. Build, maintain and manage relationships across all
levels of the organization and act as the senior interface at global
level to appropriate stakeholders on the customer side, understanding
their demands Help drive the GCM global strategic planning process
(roadmap) and associated supporting programs. Track and ensure
strategic initiatives are managed, delivered, and measured to meet
customer goals Implement CoE continuous auditing culture, drive
performance across all sites globally, via the key metric monitoring
and escalate any risks/issues. Communicate proactively across business
units and organizational layers to gain feedback, buy-in and
alignment. Drive best practice (BKM) identification and implementation
Education & Experience: Ideally, you bring: As an ideal candidate, you
bring the following expertise and skills: 7+ years’ experience in
operational roles in the contract logistics industry Demonstratable
E2E experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and high-level
understanding of local market conditions Business degree required.
Master’s degree preferred. Third-party logistics experience is
preferred but not required. Fluent in English. Additional language
skills are highly beneficial Demonstratable E2E experience across
sales, strategy, consulting, and supply chain Must excel at and enjoy
collaborating with members of the operations team and client
representatives to trouble-shoot and solve existing problems.
Excellent verbal, written and visual/presentation communication
skills. Proven interpersonal skills to develop strong working
relationships at all levels/geographies Strong communication and
interpersonal skills with ability to influence, motivate and inspire
others to achieve. Ability to question and challenge existing ways of
thinking. Be pro-active toward change Entrepreneurial-minded
self-starter capable of working under pressure in a fast-paced,
dynamic, changing work environment. Can work independently and is
pro-active Must demonstrate ability to think strategically and
tactically to drive cross-functional initiatives Excellent
organizational skills. Ability to multitask and prioritize on an
ongoing basis. Program Management mindset - results-oriented and able
to work and meet timelines. Strong knowledge of Microsoft Office is
required with an emphasis on written guidance content (Word)
quantitative analysis (Excel) and the creation of presentations
(PowerPoint)

Original posting on DSV - Global Transport and Logistics's site ↗

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