Collections Account Representative

The Telephone Collector Representative is responsible for contacting consumers to determine the reason for payment delinquency; negotiating payment arrangements or payment in full; using a computerized system for tracking and information gathering; answering inquiries and troubleshooting complaints, and managing aging accounts. Telephone Collectors must possess the ability to reach monthly commission and production goals while effectively dealing with high stress interactions with consumers.

Primary duties :

Contact consumers to determine the reason for payment delinquency

Update account information using a computerized system and collection software

Evaluate and assess the consumer’s financial situation

Negotiate payment arrangements or payment in full wherever possible

Respond to consumer inquiries and resolve issues, complaints, and stalls

Competencies :

Problem solving/analysis

Communication and negotiation proficiency

Attention to detail

Time management

Results driven

The schedule is 40 hours per week, Monday – Friday from 8am to 5pm.

Requirements :

High school diploma or equivalent

Must be at least 18 years of age.

Please note this job description does not contain a comprehensive listing of all activities, duties or responsibilities for this job. Duties, responsibilities and activities may change at any time with or without notice.