Collections Account Resolutions Specialist

Description

Responsibilities:

· Ability to work in a fast-paced environment.

· Provide superior customer service experiences to consumers contacting our office.

· Make outbound calls to contact the consumer and assist them in resolving their account.

· Answer inbound calls and assist consumers with their account throughout all areas of the legal process.

· Identify accounts that need follow-up and manage them appropriately.

· Negotiate and create payment arrangements to help the consumer resolve their account.

· Maintain customer files accurately and update them in a timely manner.

· Communicate with management and provide recommendations on account resolution.

· Operate with a sense of urgency.

· Abide by applicable federal and state laws and regulations.

· Complete annual and ongoing compliance trainings in a timely fashion.

· Other duties assigned by manager.

Requirements

Knowledge, Skills and Abilities:

• •High School Diploma
• •Law firm experience preferred.
• •Excellent verbal and written communication
• •Organizational skills and the ability to prioritize work tasks.
• •Ability to communicate professionally and courteously with team and colleagues.
• •Able to successfully pass a background and drug screening