hirly
Sign inGet started free

Kiwi

Collections Agent

Santo Domingo

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Kiwi first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
DO
Work mode
Remote-friendly
First seen by hirly
31 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Role Summary

We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.

Key Responsibilities

Make and receive calls, texts, and emails with past-due customers.

Negotiate payment arrangements and process payments according to policy.

Explain balances, payments, fees, and payoff amounts clearly.

Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.

Obtain and document proper ACH payment authorizations under NACHA rules.

Document every interaction accurately in the loan management system.

Escalate disputes, hardship cases, fraud claims, and complaints to the right team.

Meet daily productivity and quality goals.

Qualifications

1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.

Fluent English, written and spoken.

Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.

Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.

Strong negotiation, empathy, and active listening skills.

Comfortable working toward daily targets in a fast-paced environment.

Remote - Based in Dominican Republic

Original posting on Kiwi's site ↗

Listed on hirly, a job board. hirly is not the employer: Kiwi is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job