COLLECTOR (PAYER MAINTENANCE)

Description

***WE WILL TRAIN YOU***

***$1,000 Sign-on Bonus After Successfully Completing 90 Days***

***NO WEEKENDS***

***Veterans Strongly Encourage to Apply***

Summary:

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time, in-person COLLECTOR (PAYER MAINTENANCE) to join our team in Plymouth, MN.

This is a great entry level position into the Collections business. In this position you will learn to recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. We’re looking for individuals with strong customer service skills, who are driven to meet and exceed goals. This position will focus on contacting consumers with prior payment agreements (these are consumers who have already made a payment agreement with us, but need a follow-up call) to build up your collection skills. A person successful in this role would be a great potential candidate to move into one of our commission bonus eligible roles.

Unlike traditional collection roles, you won't be cold-calling strangers. You will be checking in on customers who have already established a payment plan with us, helping them get back on track with courtesy and professionalism.

• •Not cold calling
• •Established relationship
• •Service-oriented
• •Easier learning curve
• •Good entry point into collections

Essential Functions and Duties:

• •Communicating with Consumers via phone
• •Basic skiptracing
• •Negotiating repayment of debts according to firm/client standards
• •Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• •Accurately enter data into database & tracking system
• •Review consumer files, keeping confidentiality at the highest level

Benefits & Perks Include:

• •Medical, Dental, & Vision Insurance
• •HSA & FSA Accounts
• •401K, with 4% company contribution (after 1 year of service)
• •Paid time off (17 days per year)
• •Paid holidays off (7 days per year + a floating holiday)
• •Company Paid Life Insurance
• •Employee Assistance Program
• •Building amenities include: Free parking, onsite restaurant, & onsite free gym
• •Flexible Scheduling

Requirements

Required Education & Experience:

• •High School Diploma/GED
• •No experience required - We will train you!

Competencies:

• •Excellent communication and people skills
• •Organized, self-motivated, and goal-oriented
• •Ability to manage stressful situations while maintaining composure
• •Ability to be confident and engaging as well as polite and compassionate
• •Attention to detail and ability to reason and think quickly when negotiating
• •Working knowledge of MS Office
• •Bilingual (English/Spanish) is a plus, but not required

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $21.00/hour. The wage range for this position is $21.00/hour to $21.00/hour. This position is not bonus eligible.

About Us:

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.

Reference Titles:

Customer Service Representative

Account Manager

Accounts Receivable

Call Center Representative