Commercial / Fleet Service Advisor – Great Pay + No Weekends + Team You Can Count On!

Description

We’re Hiring a Commercial Service Pro — and We Take Care of Our People.

If you know how to keep fleet customers happy, technicians productive, and service bays moving — this is the place for you.

Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We’re looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish — combining communication, coordination, and accountability to keep trucks on the road and customers coming back.

You’ll be the front line between our technicians and our clients — ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you’ll fit right in here.

What You’ll Do

Own the repair process — from customer check-in to final delivery and invoicing

Build and maintain strong relationships with commercial and fleet customers through consistent communication and follow-up

Create accurate repair orders, quotes, and cost/time estimates for each job

Coordinate scheduling and technician assignments to maximize shop efficiency

Verify warranty and policy coverage and ensure documentation is complete

Communicate updates clearly to customers and internal teams throughout each repair

Work closely with the Parts Department to ensure parts accuracy and timely procurement

Ensure on-time delivery of completed repairs with thorough quality checks and customer walkthroughs

Follow up post-service to ensure satisfaction and encourage repeat business

What We Offer

No Weekends – Monday through Friday, 8:00 AM to 5:00 PM

Competitive Pay + Performance Incentives

401k Matching (6%) – **Industry Leading**

Health, Dental, and Vision Insurance with Company Contribution

Paid Time Off + Holidays

Paid Training & Career Development Opportunities

Stable, Year-Round Work – no seasonal layoffs

Strong Team Culture – tight-knit, respectful, and built on integrity

Requirements

What You Bring

2+ years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred)

Understanding of fleet operations, preventive maintenance, and DOT requirements

Excellent communication and multitasking skills — you can balance priorities without dropping details

Professional and positive attitude — you take pride in doing the job right

Familiarity with ERP or DMS systems and digital repair order workflows

A team-first mindset and commitment to taking care of customers and coworkers

Ready to Join the Team?

If you’re a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit “Apply” or call/text 706-722-3997 to connect directly with our team.

Matthews Motors – Where Service Meets Reliability.