Commercial Lines Account Technician

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Technician to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

Generate Proof of Insurance (Certificates, EPI’s, Binders, AutoID cards)

Process policies: e-file/attach to client file, policy check, and process original copy for delivery to the insured

Process and monitor direct bill endorsements

Process direct bill audits

Monitor carrier/premium finance company cancellation status and activity.

Generate form letters

Order MVRs

Order loss runs

Update data schedules (location, driver, named insured, etc.) in agency management system

E-filing/attaching of scanned documents

E-filing/attaching of online reports, policies, endorsements, cancellation warnings

Data entry projects as needed

Qualifications:

Bachelor’s Degree or Equivalent

Excellent working knowledge of the computer and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Internet Explorer

Ability to quickly learn and adapt to new technology and software

Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner

Ability to respond promptly to departmental needs and solicit feedback to improve service

Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information

Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments

Take responsibility for own actions and be responsive to coaching from account managers and department manager

Strive to continuously pursue training and development opportunities to build knowledge and skills

Benefits:

Salary: $60,000-$65,000/ year

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.