Commercial Operations

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Market Research and Analysis: Conduct market research to collect industry trends, competitor information, and customer needs. Analyze market trends to provide data support for the formulation of business operation strategies.

Operational Strategy Development: Based on market research findings and company strategy, develop operational strategies, annual plans, and budget proposals for commercial projects, clearly defining operational goals and key initiatives.

Business Planning and Execution: Plan the business layout of commercial projects, such as format combinations and brand introductions, and drive the implementation of business plans to ensure that operational work proceeds according to schedule.

Resource Integration and Management: Integrate internal and external resources, including suppliers and partners, to establish good cooperative relationships and coordinate resources to support the operation of commercial projects.

Customer Service Optimization: Establish a customer service system to improve service quality, handle customer feedback and complaints, enhance customer satisfaction and loyalty, and promote customer spending and repeat purchases.

Data Monitoring and Analysis: Build an operational data indicator system, monitor key operational data in real time (e.g., sales, foot traffic), analyze the causes of data fluctuations, and provide a basis for operational decision-making.

Cost Control Management: Monitor operational costs, develop cost control measures, and optimize resource allocation to reduce operational costs while ensuring the quality of operations, thereby improving project profit margins.

Team Collaboration Management: Collaborate with internal departments to ensure smooth project execution; manage the operations team, organize training and performance evaluations, and enhance the team's overall business capabilities and execution efficiency.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.