Commercial Operations Specialist - Retail

Description

Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check and drug screen (subject to applicable law).

The hours for this position are Monday - Friday, 8:30 a.m. – 5:00 p.m.

This role is 100% on site at our Lancaster, SC. offices.

Summary of the Position

The Commercial Operations Specialist serves as the operational backbone of Nutramax’s Commercial organization, enabling Customer Business Managers to focus on strategic customer growth by delivering best-in-class commercial execution, business analytics, forecasting support, commercialization, pricing administration, and customer operations.

Working closely with Customer Business Managers, Marketing, Product Management, Finance, Supply Chain, Customer Service, Pricing, Regulatory, and Operations, this role coordinates the processes, systems, reporting, and execution that keep the Commercial organization operating efficiently and effectively.

The ideal candidate is highly organized, analytical, proactive, and customer-focused, with the ability to manage multiple priorities while improving business processes and supporting cross-functional execution.

Success in this role is measured by operational excellence, responsiveness, continuous improvement, and the ability to increase organizational capacity through exceptional execution and collaboration.

Roles and Responsibilities

Commercial Operations & Business Execution

· Serve as the operational partner for the Commercial organization, coordinating activities that support Customer Business Managers and assigned customer businesses.

· Manage retailer item setup, new item onboarding, retailer portals, forms, and required customer documentation.

· Coordinate submission and maintenance of approved digital content and product imagery.

· Coordinate commercialization activities to ensure successful execution of product launches, assortment changes, and customer initiatives.

· Maintain customer calendars, project timelines, action plans, and execution trackers.

· Partner with Customer Service, Supply Chain, Regulatory, Marketing, Pricing, and Operations to resolve operational issues and ensure flawless execution.

Business Analytics & Reporting

· Develop, maintain, and distribute recurring business reports, scorecards, dashboards, and executive reporting.

· Analyze sales performance, distribution, promotional effectiveness, pricing, category trends, and customer KPIs to support commercial decision-making.

· Prepare customer presentations, business reviews, line review materials, and executive presentations in partnership with Customer Business Managers.

· Maintain and organize syndicated data extracts and reporting from platforms such as Circana, Nielsen, Stackline, Numerator, or similar.

· Continuously improve reporting processes through automation, standardization, and data accuracy.

Forecasting, Pricing & Commercial Administration

· Support Customer Business Managers and Demand Planning by consolidating forecast inputs, maintaining forecast files, and coordinating shipment planning.

· Monitor forecast accuracy while identifying risks and opportunities.

· Support implementation of approved pricing through customer price lists, pricing documentation, customer communications, and promotional setup.

· Assist with promotional tracking, trade spending administration, customer funding, and financial reporting.

· Maintain commercial systems, databases, and customer business records.

Cross-Functional Collaboration & Continuous Improvement

· Build strong partnerships across Sales, Marketing, Finance, Product Management, Supply Chain, Customer Service, Pricing, and Operations.

· Develop standardized tools, templates, and best practices that improve consistency and scalability across the Commercial organization.

· Identify opportunities to simplify workflows, eliminate inefficiencies, and strengthen commercial execution.

· Support implementation of new systems, technologies, and business processes that improve organizational effectiveness.

· Train and support team members on commercial systems, reporting tools, and operational processes.

· Communicate effectively across departments while fostering a collaborative, customer-focused culture.

· Perform other assigned duties as required.

· Regular attendance is required.

Requirements

Minimum Requirements

· Three or more years of relevant experience in Commercial Operations, Sales Operations, Business Analytics, Customer Business Support, Category Management, Customer Service, or related commercial functions.

· Strong analytical skills with advanced proficiency in Microsoft Excel and PowerPoint.

· Experience preparing executive-level reports, dashboards, and presentations.

· Strong organizational, project management, and problem-solving skills.

· Excellent written, verbal, and interpersonal communication skills.

· Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail.

· Proven ability to collaborate effectively across multiple business functions.

Preferred Requirements

· Experience working with syndicated data platforms such as Circana, Nielsen, Stackline, or similar.

· Experience supporting Consumer Packaged Goods, healthcare, pet care, or related industries.

· Experience supporting commercial organizations, national retail customers, or customer business teams.

Education and Experience

Bachelor’s Degree or equivalent in Business, Marketing, Finance, Analytics, Supply Chain, or a related discipline preferred.