Communications Program Supervisor

Summary

This position is located in the U.S. Patent and Trademark Office (USPTO), Office of the Chief Communications Officer (OCCO). OCCO is responsible for USPTO's public affairs, partnership, and communication outreach activities. The incumbent in this position will serve in the Chief of the Press and Special Projects Branch providing strategic direction and oversight of the subordinate teams comprised of the agency's partnership specialists.

Duties

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. The individual selected for this position will... You will enjoy supervising the development and implementation of plans, strategies, and specific tactics across multiple communication platforms and social media channels (Facebook, Twitter, Instagram, etc.). You are eager to review and evaluate the effectiveness of various marketing and social media functions in informing different audiences for programs. You look forward to serving as expert advisor to the Communications Manager, OCCO leadership, and other key managers on the creation of marketing and social media policies for their USPTO. You are excited to engage in frequent contact with high-ranking managers, including business unit heads, as well as administrative staff within USPTO business units and the Office of the Under Secretary and Director.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at OPM Website.General Arts and Information Series, 1001 Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the GS-13 in the Federal service: For this position, the next lower grade level is a GS- 13. Specialized experience for this position includes: Experience using and analyzing the effectiveness of communication tools like social media, websites, blogs, intranets, and/or press releases to achieve strategic outcomes for a government agency or similar organization; Experience providing subject matter expertise and guidance in communications and/or communications tools to senior leaders in a government agency or similar organization; Experience reviewing and adhering to new and changing policies, procedures, regulations, and/or best practices in communications; AND Experience leading objective-oriented meetings and/or ad hoc teams of communications professionals in a government agency or similar organization. The incumbent must possess the following supervisory competencies to be successful in this position: Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.