Communications Specialist

Summary

This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.

Duties

Duties will include, but are not limited to: Leads implementation of My HealtheVet and Secure Messaging programs. Develops and manages communication and outreach plans. Coordinates My HealtheVet training for Veterans and employees. Assesses training and educational needs to support program goals. Develops and updates facility implementation plans and strategies. Monitors program performance and reports progress to leadership. Analyzes utilization data, participation trends, and customer needs. Recommends solutions to improve program effectiveness and engagement. Designs and executes marketing and promotional campaigns. Develops articles, brochures, presentations, and multimedia materials. Maintains web content and social media communication activities. Delivers presentations to staff, Veterans, caregivers, and community groups. Serves as liaison with VISN and national program offices. Manages multiple projects, priorities, and deadlines simultaneously. Collaborates with clinical and administrative stakeholders to improve workflows and support program objectives Work Schedule: Monday thru Friday 7:30-4:00 Telework: AD-HOC Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD801960 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assigned patients to primary care teams and providers based on panel availability, diagnoses, and special requests. Monitored Multi-PACT approvals to ensure timely completion of patient assignments. Communicated effectively with Veterans, staff, supervisors, and leadership to resolve concerns and coordinate services. Generated and analyzed daily, monthly, and quarterly reports on panel sizes, team assignments, and enrollment capacity. Reviewed patient assignment data to maintain accurate provider panels and workload distribution. Applied healthcare administrative procedures to support patient enrollment and access to care. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.