Community Association Manager (LCAM)

Description

*Come join us at our St. Augustine Office - We'd love to have you!*

NOTE: This position MUST be a licensed Community Association Manager (CAM):

• Community Association Manager (CAM)
• Position Purpose

• •Serve as the primary contact for MAY Management services to assigned associations.
• •Ensure high client satisfaction using all company resources.
• •Supervise and direct Community Assistant, ARB Coordinator (if applicable), and Maintenance Technicians.
• •Collaborate with Client Accounting to develop budgets and financial reports.

• Key Responsibilities
• Board Support

• •Attend board meetings, prepare agendas, minutes, and distribute materials in advance.
• •Respond to board requests within 24 hours and provide timely updates to the board president.
• •Submit weekly management reports to board members and the MMS president.
• •Assist with annual meetings, including mailing proxies and ballots.
• •Educate board members on legal requirements and best practices.

Owner Interaction

• •Respond promptly to owner communications and resolve issues efficiently.
• •Process ARB/ARC applications not handled by the ARB Coordinator.

Property Maintenance

• •Conduct weekly property inspections and arrange corrective actions.
• •Enforce covenants, issue violation letters, and recommend repairs for physical assets.
• •Oversee maintenance tasks, ensuring timely and satisfactory completion.
• •Supervise vendors and recommend changes when performance is unsatisfactory.

Financial Management

• •Collaborate with Client Accounting to draft and review annual budgets.
• •Ensure financial reports are accurate and address discrepancies promptly.
• •Prepare variance reports and flag potential issues for board review.

Personnel Management

• •Supervise, train, and evaluate direct reports.
• •Manage payroll approvals and annual performance reviews.
• •Assist in hiring and onboarding new employees.

Scope

• •Utilize all MAY Management resources to maintain high client satisfaction.
• •Build strong relationships with association leadership to ensure a positive working environment.

Requirements

• Knowledge, Skills, and Abilities
• Education & Experience

• •CAM license required.
• •Associate’s or bachelor’s degree preferred, or equivalent experience.
• •2+ years of community management experience.

Technical Knowledge

• •Familiarity with Florida laws (Chapters 718 and 720) and financial statements.
• •Understanding of property maintenance needs and vendor management.

Personal Attributes

• •Highly organized, proactive, and able to prioritize tasks.
• •Strong communication skills and a sense of urgency.
• •Diplomatic, confident, and able to handle feedback effectively.
• •Independent and efficient under a heavy workload.