Community Case Manager

Job Title: Community Case Manager

FLSA Status: Non-Exempt

Reports to: Bliss Housing Manager

Job Purpose

To provide trauma-informed, survivor-centered case management services to individuals seeking housing services. This position assists individuals in identifying needs, developing individualized goals, accessing community resources, and working toward housing stability and independence.

Primary Duties and Responsibilities

Provides trauma-informed, survivor-centered case management services according to Missouri Coalition Against Domestic and Sexual Violence (MOCADSV) service standards. Services are focused on individuals seeking housing services through YWCA St. Joseph but may be extended to others served by YWCA St. Joseph.

Facilitates assessments, goal setting, safety planning, and other necessary evaluations, reviews, and updates as needed.

Develops and maintains professional relationships with community members, partners, service providers, and other professionals. Coordinates and facilitates service referrals through these relationships.

Maintains familiarity with all housing funding standards, guidelines, and contracts applicable to the program.

Maintains knowledge of other YWCA housing programs and services to assist with appropriate referrals and coordination.

Provides transportation as needed to assist clients in accessing services and community resources. Employee must possess a valid driver’s license and private transportation with insurance complying with minimum agency standards.

Maintains confidentiality of client information in accordance with state and federal laws and YWCA policies.

Ensures and maintains accurate and timely data entry and documentation, including services, statistics, communications, reporting, etc., in accordance with program and funder requirements.

Develops and facilitates educational and supportive groups as identified and/or assigned.

Attend staff meetings and trainings as required and/or assigned.

Commitment to the YWCA mission of Eliminating Racism and Empowering Women.

Other related duties as required and/or assigned.

Qualifications

Bachelor’s degree in human service field or equivalent education/experience with related case management experience preferred.

Knowledge of domestic & sexual violence dynamics preferred.

Knowledge of community resources preferred.

Excellent interpersonal and communication skills.

Ability to maintain confidentiality.

Ability to effectively engage and build relationships with diverse populations.

Access to private transportation, valid driver’s license with insurance complying with minimum agency standards.

Working Conditions

Forty (40) hour workweek with flexibility regarding days/times to meet guests’ needs and/or deadlines.

Employee works in an office environment and is protected from weather conditions and contaminants.

Ability to work flexible hours, including evenings and weekends, based on guests’ needs and business demands.

Some on-call responsibilities are required.

This position requires working at both the Bliss location and the main YWCA St. Joseph building. Must be able to travel between locations as needed to support program operations and client services.

May provide transportation to guests as needed.

Physical Requirements

Standing or sitting for long periods, bending, stooping, and occasional lifting.

Repetitive hand motion (such as typing).

Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion, or speaking with others.

Ability to communicate effectively in person with guests.

Personal Characteristics

The successful individual will demonstrate the following:

Behave Ethically: Understand ethical behavior and professional boundaries and ensure your own behavior is consistent with professional ethical standards.

Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organization’s goals of empowering women and eliminating racism.

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Focus on Clients' Needs: Anticipate, understand, and respond to needs of consumers.

Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions that are timely and in the best interests of consumers and the organization.

Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through the use of company-utilized programs.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by the federal, state, or local laws***