Community Coordinator

About the Opportunity

Position overview

Department

Residence Services; Residence Life Team

Location

All University Sites - Devon House, Marble Quay, Portsoken and all Residence Halls (Spitalfields, Aldgate, and Shoreditch area)

Term

Full-time; Fixed-Term

Salary Range

£26,734 per annum (pro rata) + paid for accommodation in London for the length of employment

Benefits

Pro rata 25 days holiday allowance plus 5 days winter break (excl. Bank Holidays).

The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Direct Reports

None

Reports to

Community Supervisors

Start

ASAP

The role:

The Community Coordinator (CC) serves as a community developer and student experience owner for residential students at Northeastern University London. This role requires a proactive professional who takes initiative in building vibrant residential communities, addressing student needs holistically and collaborating across student facing functions to create integrated support systems.

CCs are responsible for fostering strong residential communities of approximately 45-50 students through intentional relationship-building, strategic programming aligned with a co-curricular framework, and responsive problem solving. This position requires significant evening and weekend presence in the residence halls to create both formal and informal touchpoints with students, ensuring residential spaces act as true centers for student life and belonging. CCs are expected to navigate ambiguity, make sound judgements, and proactively address issues before they escalate.

All Community Coordinators are expected to participate in an on-call duty rotation which requires the individual to work untraditional hours, including evening, overnight, weekends, bank holidays and break periods, etc. To support co-curricular programming and manage escalated student emergencies.

Due to the live-in requirements of the Community Coordinator role, it is required that the on-campus accommodation provided must be the individuals primary residence and that the person must maintain a high visibility within their residential areas of responsibility.

While accommodation is provided, it is not fixed and there is possibility of room type, or allocation changing to meet institutional and business needs.

This role operates across a range of shift patterns to fulfil on-call and community presence responsibilities. The CC work pattern includes a mix of on-call coverage (weekdays, 5pm-9am; weekends 9am-9pm or 9pm-9am), daytime presence (9am-5pm), and evening presence (1pm-9pm). Staff schedules are coordinated as a team to ensure maximum visibility and student engagement within the residence halls. Candidates should be prepared to work flexibly across these patterns as part of their regular duties.

Duties and Responsibilities

Community Engagement

Build and maintain vibrant residential communities within the halls through intentional relationship building, inclusive programming and proactive outreach.

Develop and implement independent educational engagements (events) that address students’ personal and intellectual growth. Working with peers to implement wider or large-scale community initiatives.

Maintain consistent and visible presence in the residence halls through 1-2 scheduled evening shifts per week and approximately 1 weekend shift per month (on call), with increased outreach during critical times of the academic year.

Facilitate monthly community meetings to deliver essential updates and strengthen peer connections within assigned student groups.

Actively collaborate with colleagues across the university to provide a seamless support network for students. Promoting and facilitating student participation in existing campus events and external London based opportunities.

Student Development

Conduct monthly one-on-one conversations with all assigned students.

Holistically support NU London students’ experiences within the residence halls, and across their academic and experiential opportunities. Taking independent initiatives in identifying and addressing issues affecting students’ wellbeing and experience.

Cultivate student leadership skills and provide differentiated support by identifying residents interested in community development, providing structured mentorship and feedback, and collaborating with them in planning and executing community events.

Design and implement outcome-driven programming (events) aligned with the residential curriculum that fosters community and student learning.

Crisis Management

Serve as primary on-call staff within 24/7 rotation, responding to student emergencies and crisis situations, providing immediate support and intervention as needed.

Maintain proactive presence while on call through regular community rounds, student check-ins, touchpoints with site staff and event monitoring to identify emerging concerns and community trends before they escalate.

Evaluate and assess student behaviors and community trends and provide appropriate interventions.

Assessment and Documentation

Conduct semesterly community assessments to evaluate residential community health, identify engagement gaps, and develop informed action plans to strengthen belonging and community among students .

Maintain comprehensive documentation including timely submissions of incident reports, student interaction notes, engagement tracking etc. through institutional platforms, ensuring accurate record keeping that supports seamless care coordination and compliance.

Other

Proactively attend one-on-one meetings with line managers, team meetings, and departmental meetings to stay apprised of departmental and institutional updates.

Foster a positive work environment with a good team spirit, including the wider support teams, with student experience at the forefront of all efforts.

Actively contribute to a designated departmental functional area, supporting continuous development and ongoing growth of the wider residence life team.

Undertake additional responsibilities as assigned to support and develop both Residence Services and University initiatives.

Person Specification Criteria: [E] Essential / [D] Desirable

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferable skills would assist you undertaking the role.

Bachelor’s degree or equivalent professional or vocational experience in a relevant field such as Higher Education, International Education, Student Development, or Youth Working [E]

Demonstrated ability to build community and foster belonging among diverse groups in residential, educational, or youth development settings. [E]

Proven capacity for independent initiative and ownership, including identifying problems, designing solutions, and implementing responses. [D]

Strong interpersonal skills with the ability to connect with students from different backgrounds. [E]

Experience with crisis response management, mediation, and conflict resolution [D]

Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests and stakeholder needs [E]

Experience being part of a diverse team, working with different personalities, and the ability to communicate effectively across different teams. [E]

Proven ability to demonstrate sound judgement and take actions that satisfy a wide range of interests whilst achieving programmatic goals. [D]

Experience of event planning and delivery in line with specific written outcomes [D]

Proven ability to balance professional relationships with studen