Community Engagement Officer

Summary

The incumbent serves as the Community Engagement Officer and Deputy to the Chief Veteran Experience for the Charlie Norwood VA Medical Center (CNVAMC). The incumbent is responsible for supervising the integration of various programs/projects into an efficient, effective plan in support of the CNVAMC's objectives.

Duties

Major duties include, but are not limited to: Develops training and educational tools to aide the customers in understanding the rules and regulations that govern the VA Healthcare enrollment and benefits. Implement and coordinates scheduling and operations of the service mobile units to ensure accessible health care services to Veterans. Educates the community on VA Health care services and benefits, increases enrollment and improving TCM patient care coordination. Leads the committee in developing short- and long-term facility outreach plans, prioritizing, planning, and executing outreach events, and making recommendations to senior leadership on CNVAMC Outreach initiatives. Responsible for the development and implementation of various special projects, to include planning major events, developing new partnership and outreach opportunities, planning public speaking engagements, Welcome Home events, open houses, recognition ceremonies, etc. This includes oversight of vendors, budgets, and the efforts of staff or volunteers. Initiates and maintains programs for recognition of achievements and contributions to Veteran's experience, such as the INSPIRE Program, and engages with entities such as the National Center for Organizational Development (NCOD), partnering to build a sense of community among employees. Manages the All-Employee Survey process; participation, results, and action planning, ensuring engagement of staff in the process. Recognizing the value of utilizing timely employee feedback to produce ongoing positive changes, the Outreach Program Coordinator ensures high-performing work group's (based on AES data) best practices are included in the action planning process for the facility. Determines outreach budgetary needs by reviewing historical records, performing supply usage studies, analyzing current workload, reviewing inflation trends and other market factors. Analyze and prepare yearly budget requests. Develops contingency plans to minimize the effect of any cuts to the outreach budget. Develops and implements cost savings and cost containment initiatives. Work Schedule: Monday - Friday, 8:00am- 4:30pm. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Community Engagement Officer/PD107850 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Patient Advocate Tracking System-Replacement (PATS-R) and customer service resolution processes. Experience with outreach procedures; coordinating and hosting events; comprehensive knowledge of VA policies, procedures, and regulations; advising Veterans on administrative matters; and knowledge government purchasing processes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.