Community Manager - Columbus, OH

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• •Proficient with Google Suite applications including Gmail, Docs and Sheets
• •Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
• •Strong interpersonal, written and verbal communication skills required
• •Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• •Strong decision-making, organizational and problem-solving skills
• •Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
• •Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
• •Ability to effectively manage multiple client relationships simultaneously.
• •Prepare all meeting material packets for all above mentioned meetings
• •Create budgets for communities in portfolio
• •Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
• •Ability to review, interpret and ensure compliance with HOA documentation
• •Ability to review, interpret and answer questions on Financial Documents
• •Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
• •Document and retain all communications between the Community Board Members, Vendors, and Support Teams
• •Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• •Ability to research and obtain information to resolve homeowners’ needs
• •Conduct follow up on specific requests made to agent by home owners
• •Filing of Paperwork
• •Other tasks as assigned

Requirements

• •Strong communication skills
• •Strong ability to multitask
• •Strong ability to pay attention to detail
• •Retain and recall a large amount of detailed information
• •Move quickly and efficiently through assigned workloads
• •Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
• •Conduct appropriate for Business atmosphere
• •To be able to clearly comprehend the information over telephone
• •Utilize general office equipment i.e., telephone, fax, copy machine
• •Proper Grammar
• •Prior HOA experience a plus
• •General understanding of HOA documents helpful
• •Bi-lingual helpful

Location:

Must be located in or near Columbus, OH

Education and Training:

• •High School Diploma
• •2-5 years related experience; or equivalent combination of education and experience
• •CMCA, AMS or PCAM Designation preferred

Adaptability:

• •Adapts to changing work demands.
• •Stays focused on own work when faced with challenges and/or difficulties.
• •Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• •Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• •Creates documents, reports, etc. using a computer.
• •Ability to enter and locate information on a computer.
• •Visually verifies and/or reads information.
• •Sits for an extended period of time.
• •Must be physically present in the office as the needs of the business dictates.