Community Outreach Manager

Description

Community Outreach Manager (Full Time, Exempt)

The Country Music Hall of Fame® and Museum has an opening for a full-time exempt Community Outreach Manager position in the Education Department.

Company Overview: Accredited by the American Alliance of Museums, t he Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.

First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”

What We Offer for Full-Time Staff:

• •Medical, Dental, Vision, Life Insurance Options
• •Competitive Pay
• •Paid Vacation and Sick Days
• •Paid Holidays (14) and Floating Holidays (2)
• •401(K) with Up to 3% Employer Match
• •Employee Assistance Program (Free Counseling and Legal Services)
• •Eligibility for Public Service Student Loan Forgiveness
• •FREE 24/7 Downtown Parking and Transit Benefits
• •Continuing Professional Offerings
• •Complimentary Museum Admission (For Yourself, Family, and Friends)
• •Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
• •Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• •Opportunities to Attend Exhibit Openings, Concerts and Special Events
• •Employee Engagement Activities and Opportunities
• •FSA and Dependent Care Options
• •Dog Friendly Work Environment
• •Volunteering and Community Engagement Opportunities

Departmental Overview: Charged with the mission of educating varied audiences about country music, the education department develops programs and resources that illuminate the stories, themes, and music explored in the museum’s galleries. Serving nearly 125,000 people per year through 2,000+ programs, the education department supports students of all ages, from school groups and families who engage in hands-on learning activities to general museum guests who experience performance presentations during their visit. A creative and curious team, education staff is composed of traditional and nontraditional educators, including classroom teachers, visual artists, historians, museum educators, and professional musicians. Country Music Hall of Fame and Museum educators share a passion for country music, popular culture, and lifelong learning and regularly collaborate to develop and implement dynamic educational offerings commensurate with one of the most-visited history museums in America.

Position Overview: The Country Music Hall of Fame and Museum seeks a highly organized and charismatic educator to manage the Museum’s programs that take place in community spaces throughout Davidson County and select locations in Middle Tennessee with the support of contract educators, volunteers, and interns. The Community Outreach Manager oversees, implements, and evaluates programs for youth and family audiences at area libraries, fairs, festivals, and other event spaces. Representing the Museum at off-site programs, this person facilitates activities including the musical instrument petting zoo, a hands-on opportunity for participants to experience new and familiar instruments; introductory songwriting workshops; introductory instrument workshops; and visual art-making activities. The Community Outreach Manager also supports community access programs that take place at the Museum including fall and spring break activities; Community Counts, the program that provides free admission to youth from Davidson and bordering counties; and String City: Nashville’s Tradition of Music and Puppetry, which is a puppet show that shares the story of country music as it relates to Nashville’s transformation into Music City. Reporting to the Director of Family and Community Programs, this energetic individual offers facilitation and logistical support for on-site family program activities and other educational programs as needed.

Specific Job Duties Include:

• •Manage approximately 80-100 community outreach programs annually, serving as the project manager and point of contact for all events. This includes managing all internal communication with staff, teaching artists, volunteers, and on-call educators.
• •Design, in collaboration with the Director of Family and Community Programs, a community outreach strategy, identifying at least (2) new partners per year with the goal to increase access to the Museum’s programs and resources to grow local audiences and diversify existing audience base.
• •Organize and coordinate program logistics with community partners, including contracting teaching artists, volunteers, and educators.
• •Collaborate with the Education team to design and plan both music and visual arts programming during out-of-school time in the Taylor Swift Education Center and other community spaces.
• •Manage ongoing relationships with external stakeholders and community partners, maintaining communication, initiating program inquiry, and adjusting programming to meet partner audience needs.
• •Supervise and assist volunteers, interns, and contracted teaching artists.
• •Manage the training and onboarding of teaching artists, on-call educators, volunteers, and support staff for community outreach events.
• •Oversee program assessment, evaluation, data tracking, internal reporting, and monitor both participant and community partner expectations and experiences.
• •Create quarterly newsletter for external community partners to streamline communication and program offerings.
• •Support programmatic schedule and education goals of the team by facilitating programs in the Taylor Swift Education Center on an as-needed basis.
• •Recruit, train, on-board, and coach teaching artists to lead music-making programs, including facilitators of workshops that instruct acoustic guitar, electric guitar, steel guitar, banjo, mandolin, ukulele, fiddle, songwriting, intro to jam, and other programs.
• •Coordinate logistics and oversee communications with contracted workshop facilitators.
• •Oversee inventory and maintenance of community program supplies and musical instruments.
• •Oversee all administrative aspects of community programs, including budgets and accounting; internal reporting systems; tracking and reconciling contracted facilitators’ paperwork; maintaining accurate contact information and mailing list database; and other key administrative tasks.
• •Assist with the facilitation of Community Counts: Museum Admission Pro