Community Outreach Specialist

Summary

This position is in the Community & Public Relations Service at the Dayton VA Medical Center (552), Dayton, Ohio. The primary purpose of this position is to provide and coordinate community outreach, marketing, and special events for the Dayton VA Medical Center. The incumbent is instrumental in the coordination of regional and on-campus marketing efforts in support of local and regional outreach efforts.

Duties

Duties include but are not limited to: Key Duties Plan, coordinate, and execute community outreach programs, marketing campaigns, special events, and public engagement activities. Represent the organization at community events, meetings, conferences, and outreach activities to promote programs, services, benefits, and eligibility information. Establish and maintain partnerships with community organizations, government agencies, Veteran groups, non-profit organizations, and other stakeholders. Develop, create, and distribute informational, educational, promotional, and marketing materials, including brochures, fact sheets, presentations, news releases, and digital communications. Conduct presentations, workshops, and informational briefings for diverse audiences to increase awareness and utilization of organizational programs and services. Coordinate event logistics, including scheduling, staffing, budgets, procurement, supplies, equipment, facilities, and vendor support. Serve as a liaison between the organization and internal and external stakeholders, responding to inquiries and facilitating communication regarding programs and services. Collect, analyze, and report outreach, enrollment, marketing, and program-performance data to evaluate effectiveness and support organizational goals. Prepare reports, after-action reviews, statistical summaries, and recommendations based on program outcomes and return-on-investment analyses. Plan and manage multiple projects simultaneously while independently establishing priorities, meeting deadlines, and resolving operational issues. Assess communication needs and develop outreach strategies to increase program awareness, participation, enrollment, and stakeholder engagement. Maintain records, documentation, and tracking systems related to outreach activities, events, partnerships, and program results. Collaborate with leadership, program offices, and community partners to develop and implement initiatives that support organizational objectives. Evaluate the effectiveness of communication, outreach, and engagement efforts and recommend improvements to enhance program performance. Perform related duties as assigned in support of community relations, public affairs, marketing, and outreach operations. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 08:00 am - 04:30 with weekends and holidays for outreach events. Compressed/Flexible: Not Available.. Position Description/PD#: Community Outreach Specialist/PD92971O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. You may qualify based on your experience and/or education as described below: GS-9:- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Works closely with VA leadership and subject matter experts to collect facts, policy, procedures, and evaluates for accuracy and timeliness of submissions. Develops and implements improvement processes when identified. Prepares briefing packages and slide presentations for guests. Develops tracking and distribution mechanism to optimize process efficiency and accountability. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. (TRANSCRIPT REQUIRED). GS-11:-* Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communicates directly with the stakeholders including Veterans or family members as appropriate, to achieve timely and satisfactorily resolution of inquiries and accomplish service recovery. Coordinates, develops, monitors and tracks responses to suspense reports. Manages and maintains additional internal reporting processes as requested by the Executive Leadership Team. Archives Congressional correspondence in an accessible format and safeguards patient privacy throughout the process. Provides oversight of ensuring applicable meeting minutes are updated on the facility SharePoint sites. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (TRANSCRIPT REQUIRED) Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. (TRANSCRIPT REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.