Community Program Specialist - HUD Housing Counselor

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

Cit y of Aurora , Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.

Why Work for Aurora?

• •Make a difference in the lives of real people every day
• •Diverse community
• •Competitive total compensation package
• •Well-Funded General Employees Retirement Plan
• •Light rail station minutes away
• •On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• •Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $25.17 - $31.46/hourly

The deadline to submit applications is November 17, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

PRIMARY DUTIES & RESPONSIBILITIES

Facilitate group education workshops following HUD and agency standards

Help clients build financial capacity and understand the homebuying process through counseling, which includes financial capacity building for pre-purchase, post-purchase, and foreclosure prevention.

Work with clients to create individual action plans to meet client needs.

Record all client communications, and update client management system after each meeting or each interaction with client/ lender for both (hard and electronic) files utilizing required client management system Mpact PRO

Conduct follow-ups via phone and/or email to determine whether the client is following their financial goal plan

Conduct financial analysis and affordability assessment resulting in an action plan that supports the client’s financial capacity

Perform ongoing case management to provide service and problem-solving assistance

Prepare reports for management as required

Will have the role of Application reviewer for The Emergency Mortgage Assistance Program for the City of Aurora

Provides direct service counseling to schedule clients in accordance with established federal guidelines

Obtains appropriate release of information and waivers for program process

Provides referrals as appropriate to specific client needs

Completes monthly administrative reports

Conducts initial assessment for individuals seeking HOAP financial assistance or foreclosure prevention counseling

Works with lenders, realtors, title insurance representatives and other parties necessary to complete financial assistance applications and attends loan closings

Coordinates and conducts foreclosure and pre-purchase seminars, maintain counseling certifications, maintains liaisons with other counseling programs and housing professionals to assure that HOAP is represented in matters pertaining to operations of the counseling program

Assists in the marketing of programs to appropriate clientele

Keeps current regarding programs and information in housing and related fields

Performs additional duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

Associate degree in real estate, business administration, marketing, human services, counseling, or a related field

Experience

At least one (1) year progressively responsible experience in HUD, CDBG, HOME, ESG programs, community development and affordable housing programs, planning, and/or grant administration

Preferred Qualifications

Knowledge

Principles and practices related to real estate and mortgage lending

Microsoft office proficient and adobe advanced

Personal computers and related software including word processing, database and spreadsheet applications strategies

Skills:

Strong interpersonal, analytical, organizational

Abilities:

Establish and maintain effective working relationships with employee, program clients, and citizens

Handle sensitive or stressful situations with tact and diplomacy

Deal effectively with diverse clientele Demonstrate a command of high quality and professional written and verbal communications skills

Licenses:

Valid driver’s License with clean Motor Vehicle Report

HUD Housing Counselor Certification must be obtained within 6 months of hire.

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

Light physical work requiring the ability to lift, push or pull a maximum of 20 pounds with or without assistance

Occasional lifting, carrying, walking and standing

Frequent hand/eye coordination for operation of computer system and motor vehicle

Vision for reading and interpreting reports and documents

Frequent speech communication and hearing to maintain communication with employees, program participants and citizens

Work Environment:

Works both indoors and outdoors in varying types of weather

May work in a dusty and/or noisy environment

Equipment Used:

Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines

This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

• Drug Testing, Thorough Criminal Background Check, and Employment References:
• As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.