Concessions Management Specialist

Summary

You will serve as a Concessions Management Specialist with theNational Park Service, Glacier Bay National Park and Preserve.

Duties

Some of the major duties you will perform include but are not limited to the following: Evaluates visitor services to ensure that services are provided in accordance with contract provisions and Park Service regulations. Ensures reporting provisions of contracts are met. Reviews existing and proposed commercial services rates and services to provide recommendations to park management. Reviews applicable laws, regulations, policies, guidelines, and contract language in order to develop an understanding of the regulatory framework guiding the management of the Commercial Service Program. Communicates relevant policy and procedural information to commercial service providers and park personnel. Investigates complaints received in letters regarding concession operations and services, prepares replies and takes appropriate action with field areas to correct problems. Leads or contributes to comprehensive planning efforts to provide appropriate services through concession contracts and CUAs, including developing professional prospectuses, detailed contracts, and risk and environmental management programs aligned with park goals. Tracks concessioner franchise fee payments to ensure payments are in accordance with contract provisions. Ensures appropriate collection methods are initiated. Works with the Commercial Services Team in maintaining close contact with key NPS staff (e.g., maintenance, interpretation) to ensure collaboration between the Commercial Service Program and other park divisions.

Qualifications

Requirements Continued... Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications: All qualifications must be met by the closing date of this announcement - 11/12/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. To qualify for this position at the GS-12 grade level: Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-11 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: managing concession contracts; reviewing permit applications as well as issuing and managing Commercial Use Authorizations (CUA); managing Concession Franchise Fee (CFF) and CUA Fee accounts; communicating organization requirements, both orally and in writing, to a diverse audience of commercial service providers, and monitoring and maintaining Commercial Services Program for an organization. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not allow substituting education for experience.