Concierge

Job Description:

Position Summary:

To serve as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. To facilitate communication as needed among residents, staff, visitors and other guests in an accurate, friendly, and professional manner.

Core Competencies:

Excellent customer service skills

Exhibits a professional demeanor and willingness to assist residents and other staff members

Must demonstrate the ability to communicate effectively with all staff and residents

Shows initiative in maintaining and developing job skills

Excellent problem solving skills

Maintains confidentiality and privacy of the residents

· Uses good judgment and patience during emergencies and stressful situations

Maintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility

Position Responsibilities:

Greet residents and guests

Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently

Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts

Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL

Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders

Uses two way radio to communicate with various nursing, maintenance and administration staff

Uses computer for E-Clinical information and various administration duties received by residents and other staff

Log keys in and out

Account for residents using the daily census and flipper sheets

Handle maintenance and housekeeping requests

Log in packages and notify residents

Update the daily resident census

Keep front desk area clean and organized

Apply postage and transmit fax messages for staff and residents

Assist residents with proper procedure for sending out dry cleaning

Anticipates and meets the needs of the residents

Schedule resident IT appointments & submit monthly log to ED

Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Qualifications:

Good communication skills

Basic knowledge of computers and other small office equipment

Previous concierge/receptionist experience preferred. First Aid or medical training a plus

Superior customer service skills

Excellent organizational and communication skills and exceptional telephone etiquette

Professional appearance and demeanor

Flexibility to work varied shifts (when needed), including weekends and holidays

Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms

High School diploma or equivalent

Working Conditions and Physical Demands

Being neat, clean and wearing professional attire is required

At times a fast paced environment

Spends much of the time communicating with residents and their families by phone or in person

Extended periods of sitting and talking on the telephone

Subject to frequent interruptions

Subject to emergency situations

Works in a clean, well-lighted, well-ventilated area

Strong perfumes/aftershaves are prohibited

Shifts vary

Remote Type:

On-site

Salary Range:

$16.48 - $23.08