Concierge, Hope Lodge - Overnight, Greenville, NC

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Night Lead oversees overnight lodge operations, ensuring guest safety, security, and comfort. This role responds to emergencies, conducts security checks, manages nightly reporting, and resets the lodge for the next day.

Schedule - Thursday - Saturday (11:00pm - 7:00am)

The pay rate for this role is $19.50 per hour , plus shift differential pay based on hours worked outside of the day shift.

Shift Differential Pay:

• •10% — Monday through Friday for hours worked after 6:00 p.m.
• •15% — Saturday and Sunday for hours worked on weekends
• •20% — For hours worked between 12:00 a.m. and 5:30 a.m.

ESSENTIAL FUNCTIONS:

Monitor and address guest needs during overnight hours (25%)

Conduct security patrols and enforce safety protocols (20%)

Respond to emergencies and coordinate with staff or emergency responders (20%)

Complete nightly reports, reconcile check-in data, and manage room inventory (15%)

Inspect guest rooms and public areas for cleanliness and readiness (10%)

Launder linens and reset common areas for the next day (10%)

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: ​ High School Diploma or Equivalent ​

A dditional education or training in hospitality management, security, or related field preferred.

Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures.

KNOWLEDGE, SKILLS, AND ABILITY:

Knowledge of security and emergency response procedures

Ability to work independently during overnight hours

Strong communication and problem-solving skills

Ability to manage multiple tasks and maintain accurate records

Proficiency in reservation systems and Microsoft Office Suite

TRAVEL REQUIREMENTS:

Minimal Travel Required

PHYSICAL REQUIREMENTS:

The position may require extended periods of standing, particularly during patrols and inspections of the lodge.

The role may involve frequent walking and movement throughout the lodge, including patrolling guest rooms, common areas , and external premises.

Occasional lifting and carrying of items such as supplies, equipment, or luggage may be necessary, particularly during administrative tasks or emergency situations.

The ability to perform tasks that require manual dexterity, such as operating security equipment or conducting inspections, may be required .

The role may require physical endurance to handle the demands of overnight shifts, including responding to emergencies or unexpected events that may occur during the night.

The position may involve sensory demands such as visual and auditory perception, particularly when monitoring for security risks or responding to guest inquiries or emergencies.

Ability to Work in Various Conditions: The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.