Conference & Banqueting Supervisor

Title: Conference & Banqueting Supervisor

Department: Conference & Banqueting

Reports To: Conference & Banqueting Manager/ Conference & Banqueting Assistant Manager

At Midlands Park Hotel, our mission is Creating Excellent Experiences for All. The Conference & Banqueting Supervisor is responsible for leading the Conference & Banqueting team to deliver exceptional guest experiences across conferences, meetings, weddings, banquets, private dining and special events. Through strong leadership, attention to detail and a passion for hospitality, this role ensures every event is delivered to the highest standards while embodying our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.

Key Responsibilities

Lead by example to deliver exceptional guest service throughout all conferences, meetings, weddings and banqueting events.

Ensure all guests receive a warm, professional and personalised experience.

Anticipate guest needs and proactively resolve issues before they impact the guest experience.

Handle guest complaints and feedback promptly, professionally and effectively.

Build positive relationships with repeat corporate clients, wedding couples and event organisers.

Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.

Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly.

Conduct pre-event briefings and post-event reviews.

Ensure rooms are set up accurately and efficiently according to client requirements.

Monitor event timelines and coordinate service delivery to ensure seamless execution.

Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events.

Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.

Supervise, motivate and support the Conference & Banqueting team during all service periods.

Allocate duties and manage staffing levels according to business demands.

Train, coach and mentor new and existing team members.

Support onboarding and induction of new employees.

Encourage a positive, inclusive and high-performing team culture.

Conduct regular performance conversations and provide ongoing feedback and coaching.

Lead by example, demonstrating professionalism, teamwork and accountability.

Living Our Values

Care

Create genuine connections with guests and colleagues.

Ensure every guest feels welcomed, valued and cared for.

Foster a supportive environment where team members feel respected and included.

Energy & Drive

Demonstrate enthusiasm and passion for hospitality.

Inspire the team to exceed guest expectations.

Respond positively and proactively during busy service periods.

Always Getting Better

Seek opportunities to improve service standards and operational efficiency.

Encourage innovation and continuous improvement within the department.

Support learning, development and cross-training opportunities.

Doing the Right Thing

Act with honesty, integrity and fairness at all times.

Lead by example in maintaining company standards and policies.

Ensure decisions are made in the best interests of guests, colleagues and the business.

Compliance, Health & Safety

Ensure full compliance with health and safety legislation.

Implement HACCP and food safety procedures.

Ensure all emergency procedures are understood and followed.

Conduct routine checks to maintain a safe environment for guests and employees.

Ensure compliance with company policies including Dignity & Respect, Equality, Diversity & Inclusion and Responsible Service of Alcohol.

Key Skills & Experience

Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting.

Strong leadership and people management skills.

Exceptional communication and interpersonal abilities.

Excellent organisation and attention to detail.

Ability to remain calm under pressure and manage multiple priorities.

Strong customer service focus.

Flexibility to work evenings, weekends and public holidays.