Configuration Center Technician

Hendrick Automotive Group - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

Position Summary:

The Configuration Center Technician is the operational backbone of the Hendrick Automotive Group IT Configuration Center.

This role is responsible for the daily physical and logistical functions that keep the center running: receiving and staging

incoming equipment, maintaining warehouse organization, managing asset inventory, operating material-handling

equipment, coordinating disposal of end-of-life assets, and supporting device imaging workflows. The work is hands-on,

physical, and time-sensitive — and it directly enables the organization's ability to deploy technology to 246+ locations on

schedule.

This role works in close coordination with the IT Purchasing team and the Configuration Center's technical staff. While the

focus is on operational execution rather than technical configuration, the Configuration Center Technician is expected to

understand the flow of equipment through the center well enough to identify and flag process gaps, inventory discrepancies,

and logistics issues before they affect deployments.

Core Responsibilities:

Receiving and Staging

● Receive, inspect, and document all incoming equipment shipments against purchase orders and packing lists.

● Stage equipment by deployment project, location, or asset type in accordance with established center layout and

labeling standards.

● Coordinate with IT Purchasing on expected inbound shipments and flag discrepancies at receipt.

Warehouse Organization

● Maintain clean, organized, and clearly labeled warehouse space across all equipment categories.

● Conduct periodic physical inventory audits and reconcile counts against asset management records.

● Ensure proper storage conditions for sensitive IT equipment and consumables.

Material Handling and Equipment Movement

● Operate forklift and other material handling equipment to move pallets, racks, and bulk shipments safely within

the facility.

● Coordinate inbound and outbound freight logistics, including scheduling pickups and managing carrier interactions

at the dock.

● Maintain forklift certification and adhere to all facility safety requirements.

Asset Disposal and Surplus Management

● Coordinate end-of-life asset disposals in accordance with HAG IT asset disposition policy.

● Prepare surplus equipment for recycling, trade-in, or certified destruction; maintain chain-of-custody

documentation.

● Interface with approved ITAD vendors for scheduled disposal events.

Device Imaging Support

● Support imaging workflows by preparing devices for imaging queues, tracking imaging status, and staging

completed units for shipment.

● Flag imaging failures or configuration exceptions to the technical team for resolution.

Inventory and Asset Management

● Maintain accurate asset records in ServiceNow for all equipment received, staged, deployed, returned, or disposed

— ensuring records are updated at each lifecycle transition.

● Conduct periodic physical inventory audits and reconcile counts against system records; investigate and resolve

discrepancies.

● Install and configure software and applications on devices as part of the imaging and deployment preparation

workflow, following established build standards.

● Track software entitlements and license assignments for devices processed through the Configuration Center; flag

over-allocation or unassigned licenses to the appropriate team.

● Support deployment packing and shipment preparation, including kitting equipment for field deployments.

● Identify and escalate operational issues — space constraints, equipment damage, vendor delays — to the

appropriate coordinator or director.

What This Role Is Not Responsible For

This role does not own advanced device configuration, network setup, or custom application deployment outside of

established imaging and build standards — those functions belong to the Configuration Center's technical staff. This role does

not manage vendor contracts or negotiate with suppliers; that function sits with IT Purchasing. This role is not responsible for

directing field deployment activity at remote locations.

Experience and Qualifications:

● Experience in a warehouse, logistics, or physical operations role, preferably in a technology or electronics

environment.

● Forklift certification required or ability to obtain certification within 30 days of hire.

● Familiarity with inventory management practices and asset tracking systems.

● Ability to lift and move equipment up to 50 pounds; comfort working in a warehouse environment.

● Organized, detail-oriented, and reliable — equipment accuracy and physical order in the center directly affect

deployment outcomes.

● Basic proficiency with inventory or asset management software; willingness to learn HAG's systems.

● Proficiency in ServiceNow, particularly for asset management and request fulfillment workflows; willingness to

develop deeper platform competency as HAG's ServiceNow footprint grows.

● Effective verbal and written communication for coordinating with IT Purchasing, technical staff, and vendors.

Working Conditions:

This role works primarily on site at the Hendrick Automotive Group IT Configuration Center. The environment includes

warehouse space, loading docks, and active equipment staging areas. Work involves regular physical activity including lifting,

moving, and organizing equipment. Operating hours align with standard Configuration Center operations, with occasional

flexibility required around large inbound shipments or deployment surge periods.

Desired Education:

o GED

√ High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

√ up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

High School Diploma; or up to three years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

√ Valid Driver’s License

Computer Skills:

Intermediate knowledge of Microsoft Office Products. Ability to learn the Spreadsheet software and other software programs for operational needs.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with vendors and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Hours may include evening hours, weekends, and holidays to meet required deadlines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. The employee is regularly required to use hands to finger, handle, or feel. The employee must be able to frequently lift or move objects up to 25 pounds.

Environment Demands:

Duties are performed primarily an office environment in the management office.

Position requires extensive interaction with Management Office employees, dealership management, dealership employees and vendors.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability:

Ability to effectively analyze cost efficiencies, financial trends, and funding mechanisms for all programs.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity