Configuration Support Engineer

Job Description

Configuration Engineer

• Location: Bangalore / Gurgaon
• Notice Period: 0-60days
• Shift: Night Shift / US Shift
• Experience Required: 4–12 years

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• •Configure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.
• •Perform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.
• •Monitor system health, performance, and availability to ensure uninterrupted security operations.
• •Manage patching, upgrades, and configuration management activities across security systems and associated infrastructure.
• •Diagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.
• •Handle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.
• •Support system integration activities between security platforms, network infrastructure, and third-party applications.
• •Maintain technical documentation, configuration records, SOPs, and knowledge articles.
• •Participate in incident management, root cause analysis (RCA), and continuous improvement initiatives.
• •Ensure compliance with operational standards, security policies, and change management processes.

Mandatory Skills

Physical Security & Access Control Systems

• •Hands-on experience with:
• •Milestone
• •LenelS2
• •DMP
• •Similar Physical Security Information Management (PSIM) or Access Control Systems

• •Experience supporting:
• •Video Surveillance Systems (VMS)
• •Access Control Systems
• •IP-Based Security Solutions

Networking & System Integration

• •Strong understanding of networking concepts.
• •Knowledge of IP-based security devices and architectures.
• •Experience with system integration between security platforms and enterprise systems.

Operations & Support

• •Monitoring and Event Management.
• •Patch Management.
• •Configuration Management.
• •Incident and Escalation Management.
• •Vendor/OEM Coordination.
• •Technical Documentation and Reporting.

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.