Configuration Technician I

Description

The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines.

Key Responsibilities

Pre-Staging

Follow all SOPs, build guides, and platform-specific standards.

Perform remote and onsite pre-staging of network equipment.

Manage multiple pre-stages simultaneously while ensuring timely completion.

Upload required documentation to Jira tickets for QA review.

Accurately update task statuses in Jira and other related systems.

Escalate issues appropriately through Slack and other communication channels.

Maintain timely communication and responsiveness throughout the build process.

Team Contribution & Development

Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements.

Perform peer QA reviews on teammates’ builds once trained.

Collaborate with Inventory, Support, and other departments to resolve order and build-related issues.

Complete training on new platforms and customer builds in a timely manner.

Continue developing technical knowledge and work toward proficiency across additional platforms.

Schedule & Availability

This is a full-time, onsite position based at our Austin, TX warehouse.

The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs.

Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise.

Physical & Work Environment Requirements

Ability to lift up to 50 pounds with assistance.

Ability to sit or stand at a workstation for extended periods.

Ability to work comfortably with a laptop and standard lab equipment.

Requirements

Required

Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.

Strong communication and customer service skills.

Ability to perform remote pre-staging and coordinate effectively across teams.

Proficiency with Slack, Google Workspace, and Jira.

Preferred

Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience.

CompTIA Network+, CCNA, or equivalent certification.

Experience or exposure to multi-site rollout projects and firewall deployments.

Key Skills

Networking Fundamentals

Customer Communication & Service

Documentation & Quality Assurance

Cross-Team Collaboration

Organization and Time Management

Attention to Detail