Consultant or Senior Consultant

Consultant or Senior Consultant

Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

RESPONSIBILITIES AND DUTIES

Sr. Consultant Core Activities

Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions

Manage multiple concurrent enterprise projects, leading all implementation project phases

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success

Configure Legion products according to the solution blueprint

Provide configuration reviews and configuration knowledge transfers to the customer

Assist customers with software testing along with roll-out activities such as data loads and system initialization

Deliver live customer training for areas such as training the trainer for administrators and store managers

Lead and facilitate discussions and workshops with the customer

Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.

Define, manage, and deliver on customer expectations throughout the implementation process

Work with teams within Legion to ensure implementation timelines and support SLAs are met

Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

Be familiar with compliance and labor laws and how they impact customers

Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

Define, manage, and deliver on customer expectations throughout the implementation process

Customer Centric Consulting

Providing leading practices to ensure customers are maximizing the value of their Legion solution

Actively set and manage expectations

Continually acquire knowledge about our customers and solutions to grow adoption

Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning

Consulting Practices

Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology

Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager

Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants

Understand and prevent scope creep

Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

Product expert in core Legion modules

Maintain core product expertise for end users and configuration

Grow product knowledge through regular release training

Communicate upcoming release themes and dates to the customer

Identify, report, and prioritize bugs & enhancements

REQUIRED SKILLS AND QUALIFICATIONS

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success

Bachelor's degree or equivalent experience

Highly motivated, enthusiastic team player, driven by delighting customers

Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust

Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

PREFERRED QUALIFICATIONS AND ATTRIBUTES

7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success

Workforce management planning experience in a retail environment

Experience mentoring and training software implementation Consultants

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.

We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.

Benefits include, but are not limited to:

Health Benefits

Paid Time Off and Paid Holidays

Parental Leave

Equity

Monthly Wellness Reimbursement

Monthly Lunch on Legion

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Legion Technologies delivers the industry’s most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven Legion WFM platform is intelligent, automated, and employee-centric. It’s proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal-opport