Consultant, Product Performance - FCO

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ABOUT THE JOB

The Consultant, Product Performance, is responsible for tracking and confirming the realisation of benefits from FCO product investments, and for actively managing the ongoing performance of AI models deployed across the portfolio.​

MAIN JOB RESPONSIBILITIES

Maintain the benefits register, tracking realised vs forecast benefits, identifying gaps, variances, and risks to delivery early.​

Validate benefits with recipients through evidence-based confirmation, ensuring outcomes are substantiated and reportable.​

Monitor AI model performance against agreed KPIs (e.g., accuracy, drift, latency, fairness, business impact) and escalate degradation or risk indicators.​

Prepare and maintain benefit realisation and AI performance dashboards and reports for governance forums and executive audiences across NICV and Australia.​

Support viability cases and modelling for new demand, incorporating baselines, assumptions, sensitivity analysis, and attribution logic informed by realised performance.​

Re-test viability assumptions against actual benefit and AI performance data, feeding lessons learned back into prioritisation and modelling practice.​

Maintain documentation of methodologies, assumptions, model versions, and benefit baselines to support governance, audit, and continuous improvement.​

Contribute to uplift of benefits realisation and AI performance practices across the NICV team, embedding best practice and lessons learned.

Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

YOUR SKILLS & EXPERIENCE

Essential capabilities ​

Strong analytical and problem-solving skills to track benefits realisation, interpret AI model performance, and translate complex data into actionable insights. ​

Proficiency in benefit modelling and tracking, including baselines, attribution logic, and forecast vs actual analysis.​

Working knowledge of AI/ML model performance concepts (drift, accuracy, precision/recall, fairness, monitoring frameworks) and ability to interpret model performance reports and dashboards. ​

Familiarity with viability and scenario modelling techniques (sensitivity, NPV, options analysis) to support new demand assessment. ​

Proficiency in data analysis and visualisation tools (e.g., Excel, Python/SQL, Power BI, Tableau). ​

Strong attention to detail, organisational skills, and ability to manage multiple priorities across time zones.​

Effective written and verbal communication, including the ability to present technical and AI performance insights to non-technical executive audiences.​

Experience

Demonstrated experience in benefits realisation, product performance, business analysis, or data science within a large or complex organisation.​

Experience designing and maintaining benefit registers, tracking realised value against baselines, and validating outcomes with recipients.​

Hands-on exposure to monitoring AI/ML models in production, including drift detection, retraining triggers, and model risk considerations.​

Experience supporting viability assessments and business cases, including assumption testing against actual outcomes.​

Experience partnering with senior stakeholders across geographies, ideally in a hybrid Australia–Vietnam delivery model.

Qualification Requirements

Tertiary qualifications in business, finance, data science, engineering, or related discipline.​

Certifications in data science, machine learning, benefits realisation, or financial modelling highly regarded.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.