Consumer Access Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule:

Part time

Shift:

Day-Weekend (United States of America)

Address:

210 MARIE LANGDON DR

City:

MANCHESTER

State:

Kentucky

Postal Code:

40962

Job Description:

SHIFT: SAT & SUN 10AM-10:30PM; MON 4PM-7PM

• •Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• •Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• •Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• •Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• •Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• •Collects critical demographic information from patients and confirms insurance details.
• •Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• •Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• •Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• •Attends department meetings and promotes positive dialogue within the team.
• •Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• •Performs cashiering functions such as collections and cash reconciliation accurately.
• •Other duties as assigned.

Knowledge, Skills, and Abilities:

Mature judgement in dealing with patients, physicians, and insurance representatives

Working knowledge of Microsoft programs and familiarity with database programs

Ability to operate general office machines such as computer, fax machine, printer, and scanner

Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

Ability to communicate professionally and effectively, both verbally and written

Ability to adapt in ever-changing healthcare environment

Ability to follow complex instructions and procedures, with a close attention to detail

Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies

Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties

Knowledge of computer programs and electronic health record programs

Basic knowledge of medical terminology

Exposure to insurance benefits; ability to decipher insurance benefit information

Bilingual – English/Spanish

Experience in Customer Service related field

Exceptional customer service skills

Advanced understanding of insurance knowledge and benefits

Advanced understanding of hospital electronic medical report (EMR) system

Intermediate medical terminology

Education:

Associate Preferred

High School Grad or Equiv Required

Work Experience:

1+ customer service Preferred

1+ relevant healthcare Preferred

1+ revenue cycle Preferred

Licenses and Certifications:

Certified Healthcare Access Associate (CHAA) Preferred

Certified Revenue Cycle Rep (CRCR) Preferred

Pay Range:

$15.93 - $25.48

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.