Consumer Finance – Administrative Specialist

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel and Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.

We are seeking an experienced Admin Specialis t to join our team!

How You’ll Shine

Coordinate project-related tasks

Ensure accuracy and completeness of documentation while maintaining excellent customer service

Process rescissions and manage refunds within company guidelines

Collaborate with sales to process applications efficiently and accurately

Prepare and process Change of Ownership documents and assessments

Ensure accurate, timely cash handling, banking, and reconciliation processes

Resolve disputes professionally and diplomatically

Work with internal and external stakeholders to support business operations and changes

Provide general administrative support

Liaise effectively with members, departments, and sales offices

Maintain accurate and confidential customer records

Conduct credit checks and risk analysis

Ensure timely processing of applications, contracts, cancellations, and refunds

Review daily financial postings to ensure accuracy

Manage month-end processes, including reporting and analysis of KPIs and trends

Ensure compliance with audit, regulatory, and company requirements

Maintain knowledge of policies, procedures, and relevant systems

Support training on system processes and procedures

Manage department documentation, SOPs, and workflows

Meet daily workflow targets with accuracy

Deliver high-quality customer communication

Adhere to workplace health and safety standards

Demonstrate strong service, integrity, and accountability

Promote innovation and continuous improvement

Exhibit leadership, teamwork, and effective communication

Perform other duties as assigned

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

Comprehensive benefits package, including health insurance and retirement plans

Newly-refurbished modern office space

Professional development funding

Discounted hotel stays across Australia, Fiji, and New Zealand

Subsidized private health cover upon successful completion of probation

What You Will Bring

Strong attention to detail with high accuracy

Advanced proficiency in Microsoft Office (Excel and Word)

Results-driven with strong problem-solving and reporting skills

Able to work under tight timelines while meeting regulatory requirements

Team player with a positive and supportive attitude

Relevant experience in similar, bookkeeping, or accounting roles

Basic understanding of AML and privacy regulations (AU & NZ)

Strong reconciliation, reporting, and data handling skills

Knowledge of cash allocation, balancing, and currency conversion

Adaptable and able to work in a fast-paced, high-pressure environment

Excellent time management, multitasking, and organizational skills

Flexible and willing to handle a variety of tasks

Open to change and supports continuous improvement initiatives

Ability to develop ideas and see them through implementation

Strong written and verbal communication skills

Able to build relationships across all levels, including senior leadership

Professional demeanor with strong stakeholder management skills

Experience in the financial services industry

Strong interpersonal and communication abilities

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.