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Alabama ONE Credit Union

Contact Center Agent

Tuscaloosa, AL

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
Remote-friendly
First seen by hirly
15 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.

Responsibilities

  • Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
  • Provides guidance and information to members regarding products and services.
  • Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements

High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.

Experience working in a financial institution is strongly preferred.

Original posting on Alabama ONE Credit Union's site ↗

Listed on hirly, a job board. hirly is not the employer: Alabama ONE Credit Union is hiring for this role.

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