Contact Center Agent

Description

Reporting/Department Head: Contact Center Manager

*FLSA Status – Non-Exempt

*EEO Category – Service Worker

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• •Perform with the best customer service, phone etiquette
• •Following company communication script
• •Updating demographics at every point of contact
• •Schedule appointments for all providers using appropriate guidelines
• •Transfers calls to appropriate department if needed
• •Task message to triage nurse if necessary
• •Task medication refills to nurse
• •Task referral issues to Referral Coordinator
• •Verify Insurance coverage patient has
• •Schedule appointment with Financial Counselor if needed
• •Respond to on-line medication refills (inbox)
• •Activate 911 if needed for the caller

OTHER JOB DUTIES:

• •Ability to sit for long periods of time
• •Other duties as assigned by department head

Requirements

QUALIFICATIONS:

• •HS Diploma or equivalent
• •Medical background a plus
• •Computer Skills
• •Medical Terminology
• •Ability to communicate well
• •Spanish speaking preferred

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• •Comprehensive medical, dental, and vision insurance
• •Paid time off (vacation, sick leave, and holidays)
• •401(k) retirement plan with employer matching
• •Incentive program
• •Life and disability insurance
• •Continuing education and professional development opportunities
• •Flexible Spending Accounts (FSA)
• •Tuition reimbursement
• •Reimbursement for licensure and certifications
• •Reimbursement for CPR
• •Discounted services
• •Employee recognition programs
• •Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• •Pension plan
• •Cancer insurance policies
• •Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• •AAA membership (discounted rates)
• •BJ’s Wholesale Club membership (discounted rates)
• •Direct deposit
• •Childcare reimbursement program
• •Intersite travel reimbursement