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CoxHealth

Contact Center Specialist I - Part-Time (Evening Shift)

Springfield, MO

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
3 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807






Department:

1734 Contact Services

Scheduled Weekly Hours:

20

Hours:

3:00 PM - 7:00 PM, M-F

Work Shift:

Evening Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.

Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .

Acknowledged by Forbes as one of the Best Employers for New Grads.

Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

  • The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.Education:
  • ▪ Required: High school diploma or Equivalent
  • Experience:
  • ▪ Required: 1 year customer service experience
  • ▪ Preferred: 2+ year customer service experience or Call Center experience
  • Skills:
  • ▪ Outstanding written verbal communication skills
  • ▪ Proficient in Microsoft Office Programs
  • ▪ Ability to multi-task
  • Licensure/Certification/Registration:
  • ▪ N/A
Original posting on CoxHealth's site ↗

Listed on hirly, a job board. hirly is not the employer: CoxHealth is hiring for this role.

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