Contact Centre Operator (Relationship Manager)

Relationship Manager

Supporter Experience | Sunshine Coast, Queensland | Full-time, Contact Centre (Office)

A contact centre role where every conversation helps rescue children.

Your voice can change a child's story. Destiny Rescue Australia is seeking a Relationship Manager to join our contact centre, caring for our mid-level supporters by phone and helping them see the difference their giving makes for children around the world.

About Destiny Rescue

Destiny Rescue is a Christian-based, not-for-profit organisation dedicated to rescuing children from human trafficking and sexual exploitation and equipping them to stay free. Our teams work across Asia, Africa, and Latin America, delivering rescue and reintegration programs that help vulnerable children move tow ards safety, freedom and a better future. Our Sunshine Coast office supports this work globally, bringing together teams across fundraising, partnerships, operations and support to help grow our impact.

About the Role

Step into a role where a conversation can make rescue possible. As our Relationship Manager, you'll join the Supporter Experience team's contact centre, speaking with our mid-level supporters to thank them, share the impact of their giving and invite them to keep making a difference. Every call helps sustain the work of rescuing children.

What You'll Do

Build warm, lasting relationships with mid-level supporters through regular phone conversations.

Make thoughtfully timed calls to say thank you, share impact and invite further support.

Care for supporters with professionalism and keep their details accurate in Salesforce.

Who We Are Looking For

• You are a natural on the phone. You listen well, speak with warmth and make people feel genuinely heard. You are confident inviting supporters to give, careful with your records and motivated to look after people well.
• This is more than a phone job for you. You care deeply about protecting children from exploitation, and you want your everyday work to be part of Destiny Rescue's Christian mission to set them free.

What You'll Bring

Experience in a fundraising or relationship management role, ideally 12 months or more.

Confidence making supporter calls, with excellent communication skills.

Comfort using Salesforce (or a similar CRM) and Microsoft Office.

A genuine commitment to Destiny Rescue's Christian mission, vision and values.

What We Offer

Opportunity to contribute to an organisation making a measurable global impact for vulnerable children.

Work with an internationally recognised organisation with a clear and compelling mission.

A supportive Supporter Experience team and a role where your care for people makes a real difference.

Full-time position based at our Sunshine Coast head office.

Salary sacrificing opportunities.

How To Apply

If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please submit your cover letter (maximum two pages) outlining your suitability for the role, along with your resume/CV, via "Apply For This Job."

Alternatively, for an initial discussion, please contact our team at [email protected] .

Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights. As a child-safe organisation, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behaviour. All employees are required to comply with our Code of Conduct and safeguarding policies.

• Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes. For more information, visit the Inter-Agency Misconduct Disclosure Scheme website:
• https://misconduct-disclosure-scheme.org/