Contact Representative

Summary

About the Position: This position is located within Raymond W Bliss Army Health Center, Fort Huachuca, AZ Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation.

Duties

• •Maintain tracking systems for problem resolution and conduct in-service training to improve clinic staff awareness of patient perceptions.
• •Direct the Customer Service Program to educate patients and staff on healthcare options, rights, and responsibilities.
• •Ensure all guidance materials related to CHAMPUS (Civilian Health and Medical Program of the Uniformed Services) and TRICARE are current and accessible.
• •Develop and implement communication strategies including news releases, bulletins, meetings, and seminars to keep the population informed.
• •Manage beneficiary claims and billing issues by tracking and resolving investigations within regulatory timeframes, acting as a liaison with Fiscal Intermediaries.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes patients, conducting investigations to identify opportunities for process improvement or staff training needs, and presenting oral or written materials to educate patients. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.