Contractor Training Specialist

As a Contractor Trainer at Remi, you’ll help new contractors successfully launch and grow within Remi’s contractor network. You’ll guide contractors through the final portions of onboarding, train them on the Remi App and our performance expectations, and provide hands-on support as they complete their first Remi projects. You’ll become an expert on what makes contractors successful at Remi and help new partners build the habits, processes, and knowledge they need to perform at a high level.

You’ll work directly with contractors during their first 10 projects, helping them navigate challenges, understand expectations, and become increasingly self-sufficient. After their initial 10 projects, you’ll review their performance and help determine whether they’re ready to take on additional volume. If you enjoy teaching, building relationships, solving problems, and helping people succeed, you’ll fit right in.

What You'll Do

Train newly onboarded contractors on the Remi App, project workflows, and operational processes

Clearly communicate Remi’s expectations around responsiveness, scheduling, communication, quality, documentation, homeowner experience, and project completion

Provide hands-on support and coaching as contractors complete their first Remi projects

Proactively identify process gaps, performance concerns, and opportunities for additional training

Help contractors troubleshoot challenges while developing the skills to operate independently within the Remi network

Monitor contractor performance throughout their first 10 projects, including timelines, communication, quality, documentation, and homeowner experience

Conduct a performance review after a contractor’s first 10 projects and provide a recommendation on readiness for additional project volume

Partner with Operations, Sourcing, Quality, and other internal teams to resolve contractor issues and improve the onboarding experience

Identify trends and opportunities to continuously improve Remi’s contractor training program

What We're Looking For

Demonstrated ability to train, coach, and develop others

Strong verbal and written communication skills

Ability to build strong relationships while setting clear expectations and providing direct feedback

High level of accountability and ownership for contractor success

Strong organizational skills with the ability to manage multiple contractors and projects simultaneously

Ability to identify performance issues, determine root causes, and develop practical solutions

Comfortable learning and teaching software applications, workflows, and operational processes

Ability to thrive in a fast-paced environment where processes and priorities continue to evolve

Nice to have

Experience in contractor management, training, operations, construction, roofing, solar, or field services

Experience onboarding or developing contractors, vendors, or other external partners

Familiarity with roofing or residential construction processes

Experience evaluating performance using operational metrics, quality data, and customer feedback

Benefits

Enjoy lunch with your teammates every day with our daily lunch stipend

Unlimited paid time off

5% 401k match

100% paid parental leave and medical insurance

$100 monthly cell phone credit