Coordinator - Business Process and Accountability

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• •Social Security Number
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• •Ethnicity/Race
• •Marital Status
• •Applicant Photos

* A redaction guide can be found by clicking here .

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

• Transcripts
• Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

• Foreign transcripts
• Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Business Process and Accountability

General Statement of Job

The Business Process and Accountability Coordinator plays a key role in facilitating, organizing, and tracking cross-functional institutional projects across the college. Working under the direction of the Senior Manager, this position supports the planning, execution, and continuous improvement of project workflows and deliverables. The Coordinator acts as a liaison between department leaders, key stakeholders, and project teams to ensure alignment with institutional goals, standardized project management methodologies, and timely completion.

Specific Duties and Responsibilities

Essential Functions:

Apply continuous improvement frameworks to evaluate current operational workflows; identify inefficiencies, remove bottlenecks, and recommend streamlined procedures across college departments.

Gather and synthesize project metrics, KPIs, and post-implementation feedback; prepare clear status reports and executive summaries for leadership and project sponsors.

Maintain comprehensive project schedules, task tracking, and milestone dashboards; coordinate cross-functional project teams, monitor deliverable timelines, and proactively identify risks to keep institutional initiatives on schedule and within scope.

Support organizational change initiatives by developing stakeholder readiness strategies, drafting operational announcements, user guides, and training resources to ensure smooth transition and adoption of new processes or enterprise tools.

Assist in evaluating, drafting, and revising institutional policies and standard operating procedures; ensure alignment between project outcomes and governance standards.

Assist in conducting internal assessment reports across college departments to evaluate compliance, operational effectiveness, identify gaps, and develop actionable corrective measures.

Assists in the process of developing and leading a college-wide project management steering committee to provide project oversight and confirm alignment with the College’s mission and strategic objectives.

Performs research and completes projects assigned to the department.

Assists in preparation of Board and Committee motions/reports, as needed.

Coordinates multiple projects and assignments concurrently.

Performs other duties as assigned.

Required Education and Experience

• •Bachelor’s degree required; in Business Administration, or a related field preferred.
• •At least three (3) years of work experience in any or a combination of the following disciplines: process improvement, project management, change management, or general compliance is required.
• •Experience in reviewing and applying federal, state, and local rules and regulations, preferred.
• •Experience in a higher education institution, preferred.

Required Knowledge, Skills and Abilities

Excellent oral, written, and interpersonal communication skills.

Strong computer skills with knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio, and Outlook) and internet research skills.

Demonstrated knowledge in compliance, conducting investigations, and providing educational trainings.

Ability to conduct interviews and communicate effectively with a broad range of constituents both orally and in writing.

Ability to collaborate with external regulatory agencies, investigators, and consultants.

Ability to maintain confidentiality and to exercise discretion and sound judgment.

Strong analytical, critical thinking, and problem-solving skills.

• •Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• •Ability to work independently as well as a team player within department and with others.
• •Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
• •Demonstrated commitment to achieving the vision and mission of South Texas College.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, college policies and procedures, governmental regulations, and legal documents.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from the Board of Trustees, administrators, students, employees, and the general public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, or diagram form.

Checks, Certificates, Licenses, and Registrations

• •Security Sensitive position: All applicants are subject to a criminal background check under South Texas College policy.
• •In addition, subject to a federal background check.
• •Must have a valid Texas driver's license and proof of liability insurance.

Physical Requirements

• •Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• •Bending the body downward and forward by bending leg and spine.
• •Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• •Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• •Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• •Ability to make rational decisions through sound logic and deductive processes.
• •Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• •Sitting and standing particularly for sustained periods of time.
• •Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• •Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• •Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or workin