Corporate Aviation Services Manager

GGT WORLDWISE is a dynamic service company located in the Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client obsessed, work as one team, and strive to be better every day. These are our core values.

Position Summary:

As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT’s standards of excellence, value proposition and service offering.

Duties & Responsibilities:

Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations

Provide training and mentorship for team members

Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service

Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates

Communicate and coordinate with internal GGT departments

Field and resolve Client complaints in a timely and courteous manner

Conduct pre and post-service calls to ensure complete satisfaction of clients

Proactively communicate and resolve any deviation or potential deviation in service

Engage with both current and inactive clients to encourage service activity

Coordinate additional services for Clients as required

Other duties as assigned

Knowledge, Skills & Abilities:

Work flexible, non-standard hours including nights, weekends, and holidays

Work as part of a close team as well as independently

Effective communication skills

Confidently interact with high profile clients

Strong attention to detail, organizational and time management skills

Maintain the confidentiality of sensitive information

Self-motivated and independent problem-solving ability

Coordinate and work on multiple projects at once

Work with frequent changes in procedures, directions and outcomes

Prioritize and organize tasks; remain calm in stressful situations

Education and Work Experience:

3+ years corporate aviation or chauffeured service experience required

Management experience preferred

5 years of high-level customer service experience

Bachelors degree is preferred

Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); Typing 40 wpm

Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities

Benefits:

Paid Holidays - 8, including 1 personal day

Paid Time Off - 15 days

Medical, Dental, Vision Insurance

Life Insurance

We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect. So, it’s no surprise we’ve been selected as one of the nations’ best companies to work for the past 3 years.