Corporate Communications Manager II

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

• •Understand key business partners' objectives, direction and ongoing initiatives and advice the leadership teams on appropriate communication strategies and tactics
• •Serve as a trusted communications advisor to senior leaders on transformation, change and risk-sensitive initiatives.
• •Develop/manage the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and innovation initiatives
• •Manage on-going relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables
• •Provide communication consulting to key business partners, performs appropriate due diligence, assists in developing and delivering key messages applying internal communication standards and processes
• •Develop and implement a process for coordinating, prioritizing and distributing all broad internal/external communications, utilizing appropriate delivery channels
• •Develop and establish form and content standards for internal/ external communication channels and various mediums by partnering with other key stakeholders and/or third parties
• •Develop, manage and evaluate effectiveness of internal/ external communication vehicles and delivery channels that support strategy
• •Prepare and manage communication budgets for each project within the agreed upon parameters
• •Manage assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards
• •Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions
• •Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalate as appropriate
• •May create/manage the implementation of digital and social content strategy across multiple channels for internal /external stakeholders
• •Proactively acknowledge errors; notify management promptly where appropriate, and work with team to resolve
• •Develop proactive public relations campaigns that drive share of voice and enhance the brand
• •Provide strategic media counsel support and acts as a bank spokesperson when appropriate
• •Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives
• •Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

SHAREHOLDER

• •Establish and adhere to communications governance, standards and approval processes.
• •Manage project budgets within forecasted spend
• •Arrange for timely billings, maintain progress billing standard and promptly communicate variances
• •Confirm quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
• •Identify ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs
• •Prioritize and manage own workload to meet service level requirements for service and productivity
• •Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• •Identify and manage communications and reputational risks, escalating with mitigation recommendations.
• •Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• •Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• •Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• •Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• •Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• •Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• •Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• •Drive continuous improvement of communications processes and frameworks.
• •Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• •Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• •Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• •Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• •Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• •Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• •Participate in personal performance management and development activities, including cross training within own team
• •Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• •Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• •Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• •Contribute to a fair, positive and equitable environment that supports a diverse workforce
• •Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• •Manages multiple communications projects / programs / initiatives of moderate scope and complexity
• •Highly seasoned communications professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• •Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• •Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• •Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
• •Leads cross-functional teams or projects
• •Pr